CaaS Resource Center

White Papers

Taking Control: The Contact Center in the Cloud Offers Users More Control

A New Approach to Communications as a Service (CaaS)
Software as a service (SaaS) is exploding in popularity. Organizations of all types love the ability to treat software much as they do electricity – a service that they plug into and pay for monthly. In recent years, the SaaS model has been applied to all sorts of software – CRM, HR applications, sales force automation, etc. Written by Dr. Don Brown, this whitepaper highlights some of the many advantages of SaaS.

Hosted Contact Center Solutions
The new generation of hosted/CaaS-based contact center infrastructure has overcome the technical and functional limitations of older solutions. Now the leading vendors need to correct the misperceptions that are hindering more widespread adoption of these solutions. Read more about DMG’s findings and the top five misconceptions.

Case Studies

	Dawson McAllister Live Spring Hill, Tennessee, USA
	New Era Tickets Exton, Pennsylvania, USA
	Varner Commerical Charleston, South Carolina, USA
	Philips Healthcare Atlanta, Georgia, USA

Brochures

Communications as a Service (CaaS) brochure

CaaS Contact Center brochure

CaaS Notification Services snapshot

Blog Entry

Selecting a Hosted Contact Center Solution

• Arkadin Enhances Cloud Collaboration Services with Radisys Media Servers
• Socium Approved as a SaaS Supplier on UK Government's G-Cloud Framework
• Arkadin and Radisys Team up for Cloud Collaboration
• Web 2.0's Social Software as a Service and the Same Old Problem
• TMCnet CaaS Week in Review