White Papers

White paper Title:

A New Approach to Communications as a Service (CaaS)

Company Name: Interactive Intelligence


Software as a service (SaaS) is exploding in popularity. Organizations of all types love the ability to treat software much as they do electricity – a service that they plug into and pay for monthly. In recent years, the SaaS model has been applied to all sorts of software – CRM, HR applications, sales force automation, etc. The advantages of SaaS are obvious
and include,

- Little or no capital expenditure
- Predictable monthly costs instead of a large up-front payment
- Less information technology overhead

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