CaaS

White Papers

White paper Title:

Hosted Contact Center Solutions


Company Name: test


Abstract:

Hosted contact center infrastructure solutions, also referred to as Software-as-a-Service
(SaaS) or Communications-as-a-Service (CaaS), are steadily gaining ground in enterprises of all sizes and in variety of public and corporate verticals. Hosted solutions are reaching unprecedented levels of customer satisfaction because of the minimal cash outlay
required, quick deployments, rapid and quantifiable return on investment, scalability and agility, ongoing investment protection, a reduced maintenance burden, and the
opportunity to "try before you buy." Vendors also continue to expand functionality through product enhancements and improved deployment and integration models.

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