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Communications as a Service (CaaS) Featured Articles

Toshiba UCedge Adds XMPP Protocol Support

Toshiba recently rolled out an update for its popular UCedge unified communications (UC) app adding XMPP protocol support. [ Read More ]
01/18/2016

BroadSoft Survey Highlights Market Shift to Hosted UC

BroadSoft survey finds shift to hosted unified communications (UC) is very much in future of most enterprises. [ Read More ]
01/13/2016

UCaaS Now $4 Billion Market and Growing

Synergy Research says UCaaS market revenues are $4 billion with market growing 16 percent per year. [ Read More ]
01/11/2016

AT&T Digital Life to Release Voice Assistant Mobile App

AT&T to provide voice assistant as part of its Digital Life service. [ Read More ]
01/06/2016

Polycom Cites Seven Big Trends to Watch and Leverage in 2016

Polycom provides seven insights into why 2016 is likely to be a tipping point for collaboration solutions. [ Read More ]
01/04/2016

Voxbone Call Volume Soared in 2015

Voxbone sites significant growth in use of its direct inward dialing (DID) numbers indicating strong VoIP uptake. [ Read More ]
12/28/2015

Allstream Provides UC Service across U.S.-Canada Border

Allstream partners with eLoyalty for seamless hosted unified communications (UC) service across U.S.-Canada border. [ Read More ]
12/28/2015

Tadiran Telecom Aeonix UCaaS Option Opens Multiple Opportunities

Tadiran Telecom broadens Aeonix UC&C platform with multi-instance cloud-based solution running on Amazon Web Services. [ Read More ]
12/23/2015

Knowing Where to Place the Chalk

How collecting, correlating, and surfacing the proper data identifies and solves UC issues faster. [ Read More ]
12/21/2015

Cisco Puts a Spark into Communications Service

Cisco Spark UC offering will operate in the cloud reiventing how employees collaborate in real-time. [ Read More ]
12/14/2015

Vonage turns to VeloCloud SD-WAN to Enhance Cloud-based Business Services

Vonage turns to VeloCloud SD-WAN to enhance business service reliability and Quality of Service (QoE). [ Read More ]
12/14/2015

Quovim Supplies Universitas with Hosted Contact Center

Quovim is a company known for its contact center software and for its business consulting services. Its latest large contract will see Universitas, which specializes in the delivery of education savings plans, begin to use its hosted unified communications (UC) and contact center platform. [ Read More ]
12/11/2015

BroadSoft Unified Communications Solutions Now Interoperable with Office 365

BroadSoft integration with Office 365 allows users to enhance communication, business workflows and mobile productivity. [ Read More ]
12/07/2015

Taking Cloud-based Communications for a Test Drive

To paraphrase and update an old saying that has become particularly relevant for communications, "The next best thing to being there is having a great remote user experience." Ever since Morse, Marconi, Bell and a few others turned the history of remote communications from a subset of transportation (trains, ships, railroads, the Pony Express, etc.) the goal of those in the business of using dedicated communications media (cable and wireless) has been to provide user experiences that replicate o… [ Read More ]
11/30/2015

Improving the Customer Experience with Visual IVR

There is no denying that we process visual information better than audial. Especially in the Internet Age, where we are certainly more distracted than ever, remembering what somebody said is becoming more difficult and we need visual aids. [ Read More ]
11/30/2015

Tis the Season for Leveraging Your Communications as a Service (CaaS) Capabilities

With the holiday season now at hand, unified communications as a service (UCaaS) provider Vonage is providing a nice stocking stuffer to delight its customers. The Holmdel, NJ-based company is bringing back its free Vonage Wish List Hotline to Santa Claus. If you have young kids who believe in Saint Nick you might wish to check it out. [ Read More ]
11/20/2015

ThinkingPhones Acquires Fuze to Enhance UCaaS Experiences

ThinkingPhones acquisition of cloud-based video conferencing company Fuze expands UCaaS platform capabilities. [ Read More ]
11/18/2015

Westcon UCaaS Solution Makes Life Easier for Service Providers and IT Managers

Westcon UCaaS solution based on Avaya Office platform hosted on TelAgility provides compliance and taxation features for service providers. [ Read More ]
11/11/2015

TNCI-Impact Telecom Merger Enables Diversified UC Portfolio

The fast-growing unified communications (UC) trend has led to unification of some companies and/or their product lines, due to the universal benefits of integration and interoperability. The latest merger in the communications sector is between TNCI Operating Company, a provider of voice, data and cloud services, and Impact Telecom, a provider of voice and messaging services. [ Read More ]
11/11/2015

AireSpring Receives TMC Award for Exemplary Channel Practices

AireSpring recently announced that it had received TMC's 2015 Internet Telephony Channel Program Excellence Award in Cloud Communications. The success of its channel program combined with technically superior features like a cloud that uses a private IP network both contribute to the company's success. [ Read More ]
11/09/2015

Sangoma Enhancing FreePBX on Multiple Fronts, Including UC and Fax

There is ample traction in the market for FreePBX, the web-based open source GUI (graphical user interface) that controls and manages the open source communications Asterisk (PBX) server. Now supported by Sangoma Technologies, there is a lot going on with FreePBX. To get an inside look Sangoma's newest venture, TMC CEO Richi Tehrani sat down with Tony Lewis, General Manager at Sangoma at last month's ITEXPO. [ Read More ]
11/05/2015

Media Server Scalability in the Spotlight for UC and Apps

Many decades ago the late Canadian philosopher Marshall McLuhan stoked the technology world's imagination with his infamous 1964 observation that "The Medium is the Message." All these years later, the phrase remains relevant. In many ways, given all of the innovation since, it may be even timelier today. [ Read More ]
11/05/2015

Oracle Communications and BroadSoft Collaborate on Comprehensive UC Solution

Oracle Communications' Unified Communications Suite and Broadsoft's UC-One portfolio have been integrated. [ Read More ]
10/29/2015

NovaCom Chooses Broadview's OfficeSuite Phone

The migration process to the cloud can be complicated if the right company is not in charge of the transition. Broadview Network made sure they were the right choice for NovaCom. [ Read More ]
10/27/2015

TelAgility Partners with AT&T for Managed Communications Services

TelAgility has announced a partnership with AT&T to offer managed internet services and MPLS private network transport solutions to Unified Communications as a Service (UCaaS) providers. [ Read More ]
10/22/2015

Birch to Help Mattress Firm Consolidate Communications Nationwide

Birch Communications announced recently that it would begin work on consolidating the communications systems of Mattress Firm. The project is expected to simplify much of the company's operations and reduce costs substantially. [ Read More ]
10/20/2015

Fonality Survey Indicates Encouraging Telecom Modernization Push

Fonality survey highlights the changing nature of work. [ Read More ]
10/16/2015

Interactive Intelligence Wins 2015 EMEA Company of the Year in Customer Contact

Frost & Sullivan named Interactive Intelligence 2015 EMEA Company of the Year in Customer Contact. [ Read More ]
10/13/2015

ConnectSolutions Executive to Participate in ITEXPO Panels

ConnectSolutions, a provider of cloud-based collaboration services for Skype for Business, recently announced that one of its executives will participate in several panels at ITEXPO. [ Read More ]
10/07/2015

Frost & Sullivan: Big Gains Ahead for Australian Cloud Contact Center Market

The cloud contact center market is growing in popularity and importance worldwide, and a new report from Frost & Sullivan shows how far this market has to go, even with the impressive gains it's made in the recent past. [ Read More ]
10/06/2015

ComputerTalk Joins Microsoft Enterprise Cloud Alliance

ComputerTalk extends it contact center software reach to cloud and hybrid that leverage Microsoft Skype for Business. [ Read More ]
09/29/2015

Growing Number of Businesses in EMEA Moving to Omni-Channel Customer Care

Frost & Sullivan research finds that businesses in EMEA are showing increased interest in omni-channel customer care. [ Read More ]
09/28/2015

Logicalis Hosted Collaboration Solution Brings New Power to Enterprise Users

Keeping everybody on the same page can be tough, particularly when some of the books involved may be miles-even hundreds of miles-away from everyone else's. The benefits of an increasingly mobile workforce come with a few downsides in the process, and that means a collaboration solution is often called into play to help address some of those issues. Logicalis US, meanwhile, brought out just such a solution recently with its Logicalis Hosted Collaboration Solution. [ Read More ]
09/25/2015

MegaPath Introduces Bigger Incentives for Channel Partners

The right incentives can drive channel partners to start generating more sales for their parent organizations. One of the tools used to motivate partners is Sales Performance Incentive Funds or SPIF(F)'s, which is used encourage the sale of a specific item or group of items. MegaPath, provider of voice, data, security and cloud services in North America, has announced it is making SPIFF reward of 3X the monthly recurring charges (MRC) available to its channel partners, on top of recurring commis… [ Read More ]
09/21/2015

DSP to Resell ClearOne's Spontania Solution as EraVon

ClearOne announces reseller agreement with DSP for its Spontania videoconferencing and data collaboration solution. [ Read More ]
09/17/2015

Vocalcom Click2Star Cloud Contact Center Positioned for the SMB Market

New Cloud-based solution from Vocalcom service makes it easy and affordable for SMBs to have large enterprise features. [ Read More ]
09/16/2015

Oracle Service Cloud Gains Level 4 Security ATO From US Department of Defense

Oracle Service Cloud, the company's comprehensive customer engagement software-as-a-service (SaaS) solution has been granted Authority to Operate (ATO) from the United States Department of Defense (DoD) [ Read More ]
09/09/2015

ThinkingPhones and Group Phoenix Partnership Provides Global UCaaS Platform

ThinkingPhones and Group Phoenix partnership aims UCaaS solutions at European markets. [ Read More ]
09/08/2015

IR Prognosis Delivers Complete Visibility of Cloud-based Unified Communications

Integrated Research offers new comprehensive suite of experience management capabilities for UC deployments. [ Read More ]
09/01/2015

Presidio Awarded Tenth Customer Satisfaction Excellence Gold Star from Cisco

Presidio, a provider of professional and managed services for advanced IT solutions, recently announced the exciting news that it has once again achieved Cisco's Customer Satisfaction Excellence Gold Star distinction. This award recognizes the company's dedication to providing its customers with industry-leading customer service and this effort's role in ensuring Presidio's burgeoning success. [ Read More ]
08/31/2015

Vonage become Preferred Partner of The Alliance

The Alliance adds Vonage as preferred partner for its members extending Vonage's channel reach. [ Read More ]
08/24/2015

Altia Systems' PanaCast Plug-in Enables One Click Panoramic Video within Intel Unite

Altia Systems provides cost effective panoramic real-time video conferencing within Intel Unite. [ Read More ]
08/24/2015

ConnectSolutions New Suite of Capabilities in Support of Adobe Connect and Skype for Business

ConnectSolutions introduces new CoSo Suite of managed services in support of Adobe Connect and Skype for Business. [ Read More ]
08/21/2015

UCaaS Market to Reach almost $25 Billion by 2020

New study predicts UCaaS growth to be robust through 2020 with SMB adoption one of major drivers. [ Read More ]
08/19/2015

xMatters Announces Strong Q1 2015 Results

Cloud-based communications platform provider xMatters continues its string of positive financials. [ Read More ]
08/12/2015

Wheelings & Dealings: Damovo Acquires CTTL

Damova acquires voice and UC operations of Luxemburg ICT company to expand European operations. [ Read More ]
08/11/2015

Infographic Highlights Expected Explosive Growth of Unified Communications-as-a-Service

Jabra infographic points to reasons behind expected robust growth of Unified Communications as a Service (UCaaS). [ Read More ]
08/10/2015

What is a 'Mobile First' Strategy with Customer Experience Management?

Report by Software Advice looks at how to improve customer experience through better mobile support. [ Read More ]
08/07/2015

BT Wins VOICE II Tender to Serve Major European Institutions

There are a few points to be made about the announcement that BT has won a new contract with the European Commission (EC) to deliver voice services across 21 major European institutions, agencies and bodies including the EC itself, the European Council and the European Defence Agency. [ Read More ]
08/07/2015

Evolve IP Wins TMC Unified Communications (UC) Product of the Year Award

Evolve IP given TMC Unified Communications(UC)Product of the Year Award for third time. Cited for UCaaS ingenuity. [ Read More ]
08/06/2015

i4IP to Offer Summa Complete UCaaS to Enterprises

i4IP enhances its enterprise solutions portfolio with addtion of Summa Complete UCaaS. [ Read More ]
07/31/2015

Motorola Solutions and Skyscape to Provide Smart Public Safety Solutions

Motorola Solutions and Skyscape Clud Services look to provide UK public safety agencies CaaS. [ Read More ]
07/31/2015

Enterprise Communication Market Changing Thanks to Cloud and IP Migration

New Frost & Sullivan report looks at growth and impacts of Cloud and IP migration on enterprises. [ Read More ]
07/28/2015

Viju Partners with Microsoft as Surface Hub Demand Skyrockets

Reseller Viju partners with Microsoft as demand for Surface Hub video and collaboration solution takes off. [ Read More ]
07/24/2015

Fonolo Adds SMS Interaction to Call-back Service

Fonolo has enhanced its contact center call-back capabilites with addition of SMS interaction. [ Read More ]
07/23/2015

Ozonetel's CloudAgent Now in Zendesk App Store

One of the major trends in contact center solutions is the integration of such solutions with other important customer journey capabilities such as ticketing and customer relationship management (CRM) systems. The ultimate goal for such integrations at a high level is to assure that frontline customer engagement employees, contact center agents as well as sales and marketing people have the right tools and information to be more responsive with the benefits flowing directly to the bottom line in… [ Read More ]
07/22/2015

Nielsen and ResponseTek Announce Availability of the Nielsen Listening Platform

Nielsen Listening Platform links attitudes about the customer experience with actual purchase behavior. [ Read More ]
07/16/2015

OnviSource Integrates its New Contact Center Social Media Solution with Social Strategy1

OnviSource integrates contact center social media solution with Social Strategy1 to enhance customer experience. [ Read More ]
07/16/2015

TeleMate's Unified Communications Analytics Helps Companies Maximize UC Potential

TeleMate.Net Software analytics solution helps enterprises maximize their UC platform capabilities. [ Read More ]
07/09/2015

Metropolis Technologies OfficeWatch SL Passes Avaya Interoperability Testing

Metropolis Technologies' OfficeWatch SL software has completed interoperability testing with multiple Avaya unified communications tools. [ Read More ]
07/09/2015

MPG to Offer TCN Platform 3.0 Call Center to Business Clients

Cloud-based call center software provider TCN partners with MPG Management Associates to extend market reach. ' [ Read More ]
07/02/2015

Avaya Pairs with TELMEX for Hosted UC

TELMEX expands its unified communications (UC) services across Mexico with Avaya IP Office platform. [ Read More ]
07/02/2015

Interactive Intelligence Announces GA of Customer Engagement, Unified Communications and Collaboration Services

There is good news from Indianapolis, Indiana-based customer engagement unified communications and collaboration services solutions provider Interactive Intelligence. The company has announced general availability (GA) of its PureCloud suite of solutions for purchase in North America, Australia and New Zealand. It also says that GA is coming soon to other regions. [ Read More ]
07/01/2015

Indue to Use Noble Enterprise Call Center Platform

A recent company announcement notes that Noble Systems Corporation, a developer of contact center software, will help Indue, a payment product and settlement service provider, improve its call center operations with the Noble Enterprise platform. [ Read More ]
06/25/2015

RingCentral Office Now Available on Oracle Cloud Marketplace

RingCentral Office on Oracle Cloud Marketplace, real-time communications and customer relationship management (CRM). [ Read More ]
06/23/2015

Wheelings & Dealings: RingCentral Acquires Team Messaging and Collaboration Company Glip

It should come as no surprise to those watching the cloud communications market in general that various solutions providers are looking to beef up their offerings. The reason is that for go-to-market competitive reasons, having a full suite of not just communications capabilities but also covering all of the bases when it comes to unified communications (UC) and collaboration tools have become essential. An example of this need to have a complete CaaS and collaboration portfolio is the announcem… [ Read More ]
06/19/2015

Almawave and Cicero Partner to Provide Integrated Contact Center Solutions

One of the things we keep hearing about as contact centers transform to include multi-channel/omni-channel capabilities is the need for integration of all types of information relevant to the customer journey that resides in various places. In addition, there is also a requirement that all of this information be easily visible for those who need it. This includes leveraging actionable insights gleaned from the increased use of big data and sophisticated analytics that enable enhancement of the c… [ Read More ]
06/19/2015

Tango Networks Solution Allows Cisco Jabber Users to Send SMS

Tango Networks recently introduced a solution, Mobile Messaging for Cisco Jabber (MMCJ) that converts instant messages from Cisco Jabber into SMS texts that can be sent through a mobile device across wireless networks. As a result, users are able to enjoy the benefits of Jabber without being limited to communicating on their company's networks. [ Read More ]
06/12/2015

Interactive Intelligence Launches New Customer Engagement Cloud Service

Global collaboration, communications and customer engagement software and cloud services solutions provider, Interactive Intelligence, used its Interactions 2015 event in its home town of Indianapolis, Indiana to launch PureCloud Engage. The service is the latest addition to the company's cloud-based customer engagement PureCloud portfolio. [ Read More ]
06/09/2015

Sennheiser Expands Market Reach in Canada with Tech Data Distribution Agreement

Noice-cancelling unified communications (UC) headset manufacturer Sennheiser recently reported expansion of its presence in Canada with the signing of a distribution agreement with Tech Data, one of world's largest wholesale distributors of technology products, services and solution. The move Sennheiser's contact center and office (CC&O) division is the second in recent weeks by Sennheiser to expand its Canadian presence following on an agreement with Run Distribution aimed specifically at the Q… [ Read More ]
06/05/2015

Plantronics Updates its SaaS Offering for Better Communications, Collaboration

Plantronics, provider of comprehensive audio communications for businesses and consumers, has announced the update of its Software-as-a-Service (SaaS) platform to address the communication challenges organizations are facing. [ Read More ]
06/01/2015

ScanSource to Provide Plantronics Device-as-a-Service Pro for CSPs

Innovations in cloud technology are allowing service providers to offer almost every imaginable IT solution without the capital and operational expenditure of legacy systems. [ Read More ]
05/28/2015

Polycom Business Phones Now Available with NetFortris UC Platform

NetFortris recently announced that it would start offering PolyCom VVX Series Business Media phones with its UC-Ready Cloud Communications Platform. The new line of phones gives NetFortris more variety in the phone selection it offers to customers and allows them to have a turnkey UC solution. [ Read More ]
05/27/2015

Wheelings & Dealings: Yappn Purchases Ortsbo Patent and E-commerce Language Services Assets

Yappn has been moving quickly to expand and along with its wheelings and dealings the company is looking toward release of what it says are a number of solutions it is testing that enable single language online storefronts to effectively market, sell and support their global Etailing efforts. It also says it is expecting to soon deliver its framework for commercial revenue programs. [ Read More ]
05/26/2015

Wheelings & Dealings: Switch Communications Closes with $35 Million in Series C Funding

Switch Communications Inc. is a startup company based in San Francisco that had a public launch at the beginning of this year. The company is focused on unified communications-as-a-service (UCaaS) and just about four months ago it made its cloud-based communications suite generally available. Since launching, the company released products such as Nosh, NoshList, Jotly, and UberConference, which allows you set up and host conference calls from your smartphone. [ Read More ]
05/22/2015

Wheelings & Dealings: CoreDial Receives $27.5 Million Investment to Improve Cloud Platform for MSPs and Channel Partners

SaaS platform provider CoreDial has received a $27.5 million investment supporting technology development and innovation. The funding, from private equity firm LLR Partners, is meant to help the company better deliver its cloud offerings to MSPs, IT solution providers and VARs through its SaaS platform and accompanying business model. [ Read More ]
05/19/2015

PLUMgrid Virtual Network Infrastructure Integrated with Interactive Intelligence CaaS Solution

Sunnyvale, California-based PLUMgrid, a leading provider of virtual network infrastructure for OpenStack clouds, has partnered with customer experience solutions provider Interactive Intelligence to integrate its Open Networking Suite (ONS) for OpenStack with the Interactive Intelligence Communications as a Service (CaaS) cloud solution. [ Read More ]
05/13/2015

IHS Infonetics' Cloud Unified Communications Scorecard

It is human nature that we all like to keep score. And, in hotly contested technology markets, it is never boring for vendors to get the latest on where they stand. Well, market research firms IHS Infonetics has released excerpts from its 2015 Cloud UC Service Provider North America Scorecard, which analyzes and ranks the top cloud/hosted unified communications (UC) providers in North America. For those in the incredibly competitive and growing cloud-based UC and customer interactions markets, t… [ Read More ]
05/13/2015

Arkadin Integrates Its UC Service with Clarity Connect

Arkadin recently unveiled a solution that is the end result of combining two existing solutions. The company's Total Connect unified communications (UC) service will be integrated with the Clarity Connect Contact Center to create a new solution that works with Microsoft's Skype for Business. [ Read More ]
05/07/2015

Oracle Recognizes WestconGroup with 2015 Communications Excellence Award

WestconGroup announced recently that it received a 2015 Oracle Communications Excellence Award. The effectiveness of a partner training program conducted by WestconGroup was the basis for receiving the recognition from Oracle. [ Read More ]
05/07/2015

Video Calling is Now Available in Messenger

Facebook has worked its way into its own communication realm with its update of the Facebook application last August - forcing users to download a separate application on their mobile devices if they wanted to continue using Facebook for free messaging. Facebook felt that creating a separate platform for Messenger making it more user-friendly. Messenger now has over 600 million users per month. [ Read More ]
04/30/2015

TCN Launches 'Competitive Analytics' for its Cloud-based Contact Center Platform

In many ways big data and sophisticated analytics are a perfect fit when it comes to transforming contact centers. After all, you can't improve what you can't analyze, and think of all of the information that needs to be not just digested by contact centers but also shared and used by various lines-of-business (LOBs) for a host of activities including product planning, pricing and fulfillment, just to name a few areas where data analysis is not just useful but increasingly vital. [ Read More ]
04/29/2015

Europe Has a Long Way to Go Before Being UC Ready

Unified Communications comes with a number of different uses. This is one of the reasons why a new report, which shows that almost half of all European organizations are unable to deploy the technology across all of their sites is particularly vexing. A new survey by Easynet shows that UC communications deployment is lagging behind demand by quite a large margin, despite finding that 60 percent of respondents said UC brings improved business efficiency. Another 45 percent said that the technolog… [ Read More ]
04/23/2015

Jenne Distributes RingCentral's Cloud Phone System to US Customers

RingCentral, a provider of cloud business communications solutions, has entered a new distribution partnership with Jenne, a value-added distributor of technology products and services. Under the agreement, RingCentral Office will be made available to customers of Jenne's U.S. reseller network. [ Read More ]
04/21/2015

Sophos Mobile Control 5 Simplifies Management of Employee Mobile Devices

Sophos recently announced the latest release of its mobile device management solution, Sophos Mobile Control 5 (SMC5). The new portal makes it easier for admins to configure security and access rights for every mobile device a user has. [ Read More ]
04/17/2015

TMC's 2015 Unified Communications Product of the Year Award Goes to Toshiba's UCedge

In recognition of its UCedge unified communications solution, Toshiba America Information Systems, Inc., has won the 2015 Unified Communications Product of the Year Award from TMC, a global, integrated media company. [ Read More ]
04/16/2015

NetFortris Introduces Cloud UC Platform

NetFortris has announced that it has released the UC-Ready Cloud Communications Platform for mid-sized enterprise businesses. [ Read More ]
04/15/2015

BroadSoft Powers XO Communications Hosted UC and Mobile Services

XO Communications has deployed BroadSoft's UC-One platform to address growing interest in hosted unified communications. [ Read More ]
04/10/2015

Birch Communications Gives TotalCloud PBX Fresh Seeding with New Features

Users of the TotalCloud private branch exchange (PBX) system are probably already familiar with its capabilities in providing communications to businesses of most any size, from the small and medium-sized business (SMB) to the enterprise-level user. But now, there's a new reason to turn to TotalCloud as Birch Communications, the company behind it, announced new features that should make TotalCloud even more valuable. [ Read More ]
04/06/2015

NTT Communications Soon to Release Arcstar UCaaS Microsoft Type

NTT Communications, the largest telecommunications company in the world and headquartered in Japan, recently announced that it has partnered with Microsoft Japan to launch a new unified communications cloud service in its home country. [ Read More ]
03/31/2015

Arrow Systems, 8x8 Get Together on New Cloud Tools for Business

Cloud-based communications have been winning a lot of attention lately for the versatility and power that such systems can bring to the field; the progress of these tools is a field worth paying attention to. A new development is likely to bring in plenty of new tools for users, as 8x8 announced a new agreement with Arrow Systems Integration, bringing the two firms' slate of tools together in one handy package. [ Read More ]
03/31/2015

Avaya Receives NorthFace Scoreboard Award from Omega Management

Avaya announced on Monday that Omega Management had given it the NorthFace Scoreboard (NFSB) Award for Customer Service Excellence for 2014. According to Omega, it reviews customer satisfaction survey results from more than 500 companies to determine which companies will earn the award. In order for a company to be considered for the award, it must complete and submit Omega's NFSB Questionnaire, which evaluates the company's survey methodology. [ Read More ]
03/24/2015

NetFortris Targets Retailers with New Cloud Communications Bundle

Retail business may understand the benefits and cost advantages of cloud communications solutions, but many are reluctant to adopt these offerings due to fear of complicated setup and maintenance. Yet many retailers would greatly benefit from the convenience, low price point and incredible flexibility of cloud offerings. [ Read More ]
03/23/2015

MAR Pizza Group Enhances Performance with Unified Office Total Connect Now Service

The late New York City Mayor Ed Koch used to greet press and constituents with his trademark, "How am I doing?" Given the importance of being able to leverage information in the incredibly competitive quick restaurant service (aka "fast food") business, that question has taken on tremendous relevance. It has led leading-edge franchise owners to invest in next generation communications solutions that can provide timely analytics to gain a competitive edge. [ Read More ]
03/17/2015

Barracuda's Solutions Are Now Certified for the vCloud Air Cloud Platform

Barracuda Networks, a provider of cloud-based security and storage solutions, has achieved VMware Ready - vCloud Air status for several of its products: Barracuda NG Firewall, Barracuda Message Archiver, Barracuda Spam Firewall and Barracuda Web Application Firewall. [ Read More ]
03/16/2015

VOSS Solutions Make Cisco Unified Communications Domain Manager Available

Modern business communication allows users to connect and collaborate from remote locations using any device, anytime and from anywhere. As more companies migrate to hosted solutions, the technology for delivering the services and managing thousands or millions of users has to be robust enough to be available at all times while providing features that can be personalized. VOSS Solutions, a software company providing a Unified Communications (UC) management platform that designs, deploys and oper… [ Read More ]
03/11/2015

Microsoft and Imagine Launch Preview of Cloud-based Encoding Service

Microsoft and Imagine Communications, a provider of video infrastructure, advertising management and workflow solutions, have released a public preview of their collaborative planned workflow and encoding solution called the Azure Media Services Premium Encoder. This cloud-based offering enables online video providers to stream high-quality content to any device or devices anywhere in the world. [ Read More ]
03/11/2015

Votacall Given Unified Communications Product of the Year Award

In the Unified Communications (UC) world, companies and customers are always looking for the next big thing. One company that is indeed offering the next big thing in the UC field is Votacall. Votacall just announced it has received the 2015 Unified Communications Product of the Year Award for its Hosted PBX with UCaas. [ Read More ]
03/09/2015

AT&T, Microsoft Launch Mobile Office

AT&T and Microsoft have announced a joint solution, AT&T Mobile Office, which allows businesses to collaborate over mobile devices. [ Read More ]
03/04/2015

Vaillant Deploys NewVoiceMedia's ContactWorld for Service

The customer experience is no longer determined by a visit to a brick-and-mortar store. The Internet, e-commerce, social media, mobile technology and cloud computing have forever changed how consumers interact with the companies they choose to do business with. Without a comprehensive strategy incorporating all these technologies and other touch points such as contact centers, a poor customer experience is to be expected for today's consumer. Invariably this will lead to high churn rates of thos… [ Read More ]
03/04/2015


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