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TMCNet:  Customer Interaction Solutions and TMC Labs Announce 2010 Innovation Awards Winners

[August 23, 2010]

Customer Interaction Solutions and TMC Labs Announce 2010 Innovation Awards Winners

TMCnet News
 
Technology Marketing Corporation (TMC (News - Alert)), a global, integrated media company, today announced the winners of the 2010 TMC Labs Innovation Awards presented by Customer Interaction Solutions magazine. Launched in 1982, Customer Interaction Solutions is the leading magazine covering CRM, Call Centers and Teleservices.

 
The TMC Labs Innovation Awards honor products that demonstrate raw innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Awards are not granted only to the best-selling products, but instead to those demonstrating raw innovation, uniqueness, and representing a significant contribution to the industry.
 
"These winners have proven to the staff of TMC Labs that their product or service is truly innovative in the CRM and call center industries. New companies, new products and new services in the CRM and call center industry are being created all the time. This award distinguishes the companies that make significant contributions in the advancement of this industry," said Rich Tehrani, CEO, TMC. "We're proud to reward nineteen outstanding accomplishments with a TMC Labs Innovation Award this year."
 
"The following companies deserve this great honor for creating a ground-breaking product or service. I look forward to seeing other innovative solutions from these companies as they continue to contribute to the future of the CRM and call center marketplace," added Tom Keating, CTO and TMC Labs Editorial Director.
 
The 2010 TMC Labs Innovation Award winners are listed below and will be published in the September and October 2010 issues of Customer Interaction Solutions magazine.
 
2010 Customer Interaction Solutions TMC Labs Innovation Award Winners
 
Company
Product
Amdocs Smart Agent Desktop
Cicero XM Suite
Cincom Synchrony
Coveo (News - Alert) Customer Information Access Solutions (CIAS) v2.0
Eagle Conferencing
Epicor Manufacturing Express Edition (Epicor Express)
Five9 Cloud Computing Platform for Call Centers
inContact
Call Center Furniture
Knoa (News - Alert) Global End-User Monitor (GEM)
NICE SmartCenter
OAISYS Tracer
Customer Process Manager (CPM)
Presence Social Media
Evolution FCR
vDesk
Salesforce Chatter
ShoreTel 11
VanillaSoft
 
 
About Customer Interaction Solutions Magazine
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.  
 
About TMC
Technology Marketing Corporation (TMC) is a global, integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's (News - Alert) Top U.S. sites, placing TMCnet in the nation's top .04% most visited Web sites. In addition, TMC produces ITEXPO; Social CRM Expo; 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium (News - Alert)); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). TMC serves other communications market segments with the Cloud Communications Summit (in conjunction with Light and Electric); CVx ChannelVision Expo (in conjunction with Beka Publishing); and MSPWorld™ (in conjunction with the MSP Alliance).
For more information about TMC, visit www.tmcnet.com.
 
TMC Contact
Jan Pierret
Marketing Manager
203-852-6800 ext. 228



Edited by Erin Harrison

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