Alorica Analytics & Helix Honored for Exceptional Products of the Year
IRVINE, CA, Jan 28, 2013 (MARKETWIRE via COMTEX) --
Alorica, (www.alorica.com), a leading provider of customer
management outsourcing solutions, proudly announced that TMC, a
global, integrated media company, has named Alorica Helix and Alorica
Analytics as the Customer Interaction Solutions 2012 Product of the
Year Award recipients. They were selected to receive the honor for
their achievement in advancing customer experience management
technologies. Customer Interaction Solutions magazine is the leading
publication covering CRM, call centers and teleservices since 1982.
"These products speak for themselves. Alorica Analytics and Alorica
Helix have consistently proven to be innovative and a value-add tool
to enable our clients to become better service providers in their
industry," says Andy Lee, Chairman and CEO of Alorica. "We continue
to bring to life our value proposition of delivering results through
technologies like these. These award-winning products provide the
necessary measurements and analysis to enhance the customer
experience for our clients." This is the third consecutive year Helix
has been named and the fourth continuous year for Alorica Analytics
to have achieved this honor.
The state-of-the-art Alorica Analytics tool seamlessly consolidates
customer data from multiple sources into an intuitive graphical
interface, enabling analysis and comparison of metrics from different
campaigns and initiatives. The application has a dashboard view and
drill-down capabilities that allows Alorica and its clients to secure
an instant, high-level snapshot of Key Performance Indicators (KPIs)
for all aspects of any client program. Other features include
customized reporting, multi-level security and detailed scorecards of
metrics pertaining to agents, campaigns, customers and products.
Helix is an integrated, web-based enterprise software suite of
Customer Relationship Management (CRM) and Supply Chain Management
(SCM) applications, as well as service automation solutions. Helix
acts as an automation tool and enabler of end-to-end e-business,
service and customer care solutions.
"For 15 years, CUSTOMER has recognized the most ground-breaking
products through this prestigious award honoring the most deserving
companies. We are proud to honor the greatest achievements in the
advancement of customer experience management, CRM and contact center
technologies in 2012," said Rich Tehrani, CEO, TMC.
"Alorica's products have demonstrated excellence as well as provided
ROI for the companies that use them," Tehrani stated.
Winners will also be published in the January/February 2013 issue of
TMC's CUSTOMER magazine, www.customerzone360.com.
For more information about TMC and TMC's CUSTOMER magazine, please
Alorica is a leading provider of customer management outsourcing
solutions spanning the entire customer lifecycle. From customer
acquisition and sales, customer care and support, to logistics and
fulfillment, Alorica offers a seamless customer experience across all
service channels. Alorica's award-winning Business Process
Outsourcing services span both the Business-to-Consumer (B2C) and
Business-to-Business (B2B) sectors across all industries for Fortune
1000 companies. Headquartered in Irvine, California with over 20,000
employees in 40 domestic, near shore, and offshore customer
management centers, Alorica offers the proven industry experience and
know-how to provide a total customer management solution. For more
information, please visit www.alorica.com.
TMC's CUSTOMER Magazine
TMC's CUSTOMER magazine premiered in September 2012 and is the
industry's new, definitive source for news, product information, and
strategies for communications that engage customers and potential
customers. Each issue of CUSTOMER includes news and insights on the
latest developments in agent training, analytics, ERP, IVR, social
CRM solutions, mobile apps, workforce management and more. Please
visit www.customerzone360.com for more information.
TMC is a global, integrated media company that helps clients build
communities in print, in person and online. TMC publishes multiple
magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and
Cloud Computing. TMCnet is read by more than 1.5 million unique
visitors each month, and is the leading source of news and articles
for the communications and technology industries. TMC is also the
producer of ITEXPO, the world's leading B2B communications event, as
well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5;
HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and
more. Visit TMC Events for a complete listing and further
For more information about TMC, visit www.tmcnet.com.
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