What makes Software-as-a-Service (SaaS (News - Alert)) applications so popular for businesses is the low up-front cost of deployment. But, there are some hidden costs that may overshadow the apparent savings. Being able to integrate the software with the existing infrastructure, staying on top of third-party vendors' security measures, and dealing with unexpected increases in subscription rates are just some of the situations that might incur additional charges.

 

Bomgar, a provider of support virtualization solutions, offers an ownership model of its appliance-based remote control software. This solution gives enterprise organizations an opportunity to implement a secure remote support solution that generates ROI (return on investment) within six to nine months, according to the company.

 

A recent total cost of ownership analysis found that although SaaS remote support applications require a lower initial investment, they can cost as much as 250 percent more than Bomgar's (News - Alert) ownership model over just a few years.

 

Additional savings are found through Bomgar's licensing model (which can reduce costs by 25 to 60 percent), the application's compatibility with multiple platforms (Windows, Linux, Mac, Windows Mobile and BlackBerry (News - Alert)), and Bomgar's innovative Jump Technology.

 

With Jump, support technicians can manage unattended remote computers through firewalls for easy support of servers, desktops, terminals, and Point of Sale systems.

 

The ability to support unattended computers with SaaS applications is usually only available as an additional purchase. However, with Bomgar's remote control software, it's part of the package. Using Jump Technology, remote access software agents can be installed on as many remote computers as needed without having to purchase new licenses. This also enables IT to replace legacy remote access tools.

 

No matter what the price is, security and performance are the primary concerns with any remote control solution. Bomgar's appliance-based remote control solution resides behind the perimeter of an enterprise's already-established security measures and no company data is routed through a third-party. This eliminates the need for security audits and streamlines compliance.

 

Bomgar explains that companies using its solutions have also reduced first call resolution by 20 to 100 percent, eliminated on-site visits by 80 to 100 percent, and decreased call times by 30 to 80 percent.

 

In November, Bomgar was ranked number 28 on Deloitte's 2008 Technology Fast 500 annual list. Companies that have experienced substantial growth in North America across technology, media, telecommunications and life sciences industries are eligible for the list. Rankings are based on percentage of fiscal year revenue growth over five years, from 2003-2007. Bomgar grew 11,500 percent during this period.

 

Bomgar’s CEO, Joel Bomgar (News - Alert), credits the company's rapid growth to its keen focus on appliance-based virtual support software that eliminates the frustration of phone-only and on-site tech support and meets the increased enterprise demand for Internet-based remote support technology. The company's flagship product, the Bomgar Box, provides IT a secure and auditable help desk solution designed to remotely connect the help desk to end users that require on-demand technical assistance.

 

"This recognition on Deloitte's (News - Alert) prestigious Technology Fast 500 list affirms the continued growth of our market and the unique value Bomgar's virtual support software offers organizations. We are excited and honored to be named as one of the fastest growing software companies in the nation," said Bomgar.

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