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August 04, 2009

IntelePeer, Transera Launch Virtual Contact Center Solutions



Hosted on-demand rich media communications provider IntelePeer announced that it's teamed up with Transera to link the company’s Seratel on-demand contact center software with IntelePeer's (News - Alert) global carrier-grade infrastructure and next-generation voice and rich media technology.
 
Under the partnership, SIP trunking connections are available to agents in any location, and agents can take advantage of Seratel’s routing capabilities. The solution lets Transera (News - Alert) customers roll out virtual contact centers, which can be staffed by agents from different locations, using IntelePeer’s global voice peering network and SuperRegistry infrastructure.
 
By routing all calls through the system, Transera’s solution permits worldwide connections to any traditional landline, mobile or VoIP soft phone while reducing telecommunications expenses, the company said.
 
"The global recession is forcing businesses to find ways to reduce their capital and operating expenses without sacrificing performance or service," said Prem Uppaluru (News - Alert), Transera's CEO and president, in a statement. "IntelePeer's global peering grid, which carried more than 7 billion voice minutes last year, ensures our customers can depend on reliable, high-quality voice connections for each customer call, while reducing their telecommunications operating expenses -- a critical advantage in these challenging economic times."
 
Transera is a provider of enterprise-class on-demand virtual contact center solutions, based in Sunnyvale, Calif.
 
The virtual contact center solution, which is offered as a Software-as-a-Service model, provides a range of features, including SIP trunking for toll-free and local direct inward dialing, Web-based click-to-call and click-to-conference, and automated VoIP soft phone registration.
 
"At IntelePeer, we make it easy and cost-effective for innovative companies such as Transera to offer groundbreaking new services like the Seratel virtual contact center solution,” Haydar Haba, IntelePeer founder and chief visionary officer, said in a statement. “With hosted capabilities delivered from the cloud, complex integration with premise-based equipment is completely eliminated and services are instantly deployed to any location."
 
In other news, IntelePeer recently expanded its network with Sonus Networks, Inc. to accommodate IP voice traffic growth.
 
The company also made headlines when it was recently honored with the 2009 Microsoft (News - Alert) Best Solution Design for Communications as a Service for its ReachLive application. As TMCnet reported, the ReachLive application lets Windows LiveID users reach contacts by phone or SMS using a Web-based communication mash-up similar to a Live Messenger interface. Phone calls are initiated like chats, which allow instant notification.
 
Under the IntelePeer network, ReachLive brings contacts together in a conference call setting, or as recipients of a SMS message or voice blast, the company said.
 

Follow ITEXPO (News - Alert) on Twitter: twitter.com/itexpo

Amy Tierney is a Web editor for TMCnet, covering unified communications, telepresence, IP communications industry trends and mobile technologies. To read more of Amy's articles, please visit her columnist page.




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