Last June, TMCnet’s  Anuradha Shukla reported that Oak Ridge Associated Universities selected Cherwell Service Desk and REM Enterprise Solutions (News - Alert) for implementation of their IT Infrastructure Library-based, Service Desk product.

"We've found our customers have a hard time determining the number of concurrent licenses they may need because the industry has long had a restrictive and costly 'named license' approach," said Vance Brown, Cherwell CEO, adding that his company's approach of "concurrent licensing combined with our 60-day guarantee, allows an organization to find the optimal ROI balance of needed licenses in the first 60-days of deployment." 

Headquartered in Colorado Springs, Cherwell Software was founded and is run by the former CEO of FrontRange Solutions (News - Alert), the former Chief Architect of FrontRange's HEAT and ITSM product lines, and the original founder and past CEO of the Help Desk Institute.

Oak Ridge Associated Universities is a university consortium that also manages the Oak Ridge Institute for Science and Education for the U.S. Department of Energy. As Shukla wrote,"The consortium uses the scientific strength of 99 major research institutions to advance science and education by partnering with national laboratories, government agencies, and private industry."

ORAU implemented a Cherwell Operations Planning and Management application that incorporates project management tools. The application is proving to be useful for the consortium, according to ORAU officials.

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