LiveTime Software, a provider of Web-based ITIL 3 Service Management and Help Desk software, has said that its new LiveTime version 6 comes packed with more 100 new features, most notably the addition of nine certified ITIL 3 processes and a federated CMDB. The new release is based on LiveTime's open standards based ITIL 3 SaaS (News - Alert) framework, available for public or private cloud computing.

According to the company, the LiveTime Appliance leverages the power of LiveTime’s Service Management software with enterprise operating systems and hardware to provide a complete plug and play solution. The solution is designed for organizations that want a highly tuned, pre-configured, hardened service and support solution with virtually no maintenance.

The new release has out-of-the-box support for 12 asset management connectors, optimized search engine with support for Office 2007, Visio and Powerpoint and the ability to export Groups into Microsoft (News - Alert) Project.

LiveTime Service Manager is a complete ITIL v3 certified service management tool for the enterprise. Based on open standards and a Web 2.0 interface, LiveTime helps organizations implement best practices faster and facilitates full visibility into the organization’s infrastructure and support services.

Focusing specifically on usability and tight integration across nine ITIL 3 processes, the new LiveTime Service Manager 6 helps organizations roll out service catalog and service portfolio management easily. LiveTime Service Manager 6 has been certified for request fulfillment, incident, problem, change, service level, knowledge, service catalog, service portfolio and service asset and configuration management.

LiveTime’s new federated configuration management lets users map distributed asset information from independent sources into a single Configuration Item to provide a more holistic view of the company's infrastructure. By having updated information with them always organizations can more easily, quickly and efficiently solve problems, which in turn will only increase customers’ satisfaction.

LiveTime 6 also includes 12 pre-integrated connectors supporting Loginventory, LANDesk, Tivoli Discovery, Novell ZENworks Desktop, Asset and Configuration Management products, Spiceworks (News - Alert), Express Software Manager, LANrev, Microsoft SMS and SCCM 2007, as well as Centennial.

In other news, LiveTime unveiled ITIL service desk virtual appliance and integrated federated configuration management database into ITIL service management software.

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