According to a recent announcement by dvsAnalytics, its Encore Technology Suite 2.3.0 is now validated with the latest unified communications (UC) system from ShoreTel (News - Alert), a leading provider of IP UC solutions. dvsAnalytics has also joined the ShoreTel Innovation Network as a validated alliance member. ShoreTel innovation Network provides market and innovation leaders the opportunity to expand their reach by connecting directly with ShoreTel’s growing community of channel reseller partners.

With the integration with IP UC solutions, Encore will be able to record calls via three different methods ? station-side, trunk-side or subscription-based calls. Moreover, it also will be able to notify all parties that the call is being recorded via beep tones are supported by Encore.

“We are proud to continue delivering on our commitment to integrate with leading unified communications solutions,” said Dana Wiggin, national director of channel sales at dvsAnalytics, in a statement. “With this validation, ShoreTel and dvsAnalytics customers have access to proven, best-of-breed solutions that offer seamless support and enterprise-level functionality. Together, we can help our users improve employee productivity and increase customer satisfaction.”Providing organizations with a 360 degree view of each customer’s experience, Encore has various features like call recording, screen recording, quality management, and analytics in one platform. Moreover, it also helps organizations improve employee performance, enhance business processes and maintain compliance with the latest regulations.

“We are pleased that dvsAnalytics’ Encore suite achieved validation with ShoreTel,” said Kevin Gavin (News - Alert), chief marketing officer at ShoreTel. “The Encore solution leverages ShoreTel’s open, third party interfaces and expands our unified communications portfolio by providing ShoreTel customers with a call recording and analytics solution designed to protect sensitive data and enhance performance.”

dvsAnalytics is a leading provider of agent productivity and analytics solutions for enterprises and contact centers. The company recently released Encore Desktop Analytics module, eCapture, that can easily automate the integration between dvsAnalytics’ workforce optimization suite and third-party applications.

Rahul Arora is a TMCnet contributor. He has worked as an editor and freelance writer for several reputed organizations in India. To read more of his articles, please visit his columnist page.

Edited by Rich Steeves