The dashboard in your car, of course, helps you keep track of your car's performance. You can see speed, distance, engine conditions, temperature and distance. Using this information, you can extrapolate how far your car has gone, what its fuel efficiency is, when it needs to be serviced and how it is performing today. So useful in a car, why shouldn't dashboards be used in enterprise settings – such as contact centers – as well?

Real-time visual communications solutions provider Inova (News - Alert) Solutions has announced a new custom dashboard design service for contact centers. Called Inova Performance Tracker, it offers the contact center custom dashboards that use the contact center’s existing intranet platform, allowing the center to leverage and get more out of its existing technology investments. The dashboards are built on intranet platforms such as Microsoft (News - Alert) Internet Information Server (IIS) and other IIS-enabled platforms, including Microsoft Sharepoint.

Custom dashboards provide unique possibilities for contact centers, helping them maintain or improve their key performance indicators (KPIs), reduce agent turnover and keep customer loyalty high. Real-time and historical Web dashboards create instant awareness of call center operations and inspire informed action in all viewers, including agents, managers and executives. Dashboards provide the most important call center operational KPIs from multiple data sources in one place for quick and easy visual comprehension. Inova's Performance Tracker dashboards are customized to fit the operational goals of each individual customer, and can be personalized even further based on roles within the organization.

One of the unique features of Performance Tracker is the ability to bring information from disparate data sources together in one dashboard. Contact center professionals can view workforce management data alongside automatic call distributor metrics and other internal data on one dashboard, or a group of dashboards, thanks to the rules-based engine and thresholds from Inova LightLink. LightLink serves as the middleware that brings disparate, unintelligible data together and displays it in real-time on consolidated Web dashboards.

“Contact centers are seeing tremendous value thanks to Inova’s unique ability to pull multiple data sources together and the customization Performance Tracker provides,” said Inova Solutions’ CEO Pete Sisti. “This new service expands the value of existing intranet investments and adds unbeaten value through our 27 years of contact center expertise.”

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.