Zendesk, the leading provider of cloud-based help desk software, joined industry partners to announce NetworkedHelpDesk.org, an initiative to create seamless communication among multiple partners and suppliers to deliver an unprecedented customer experience. The announcement was made during the opening keynote of the Atlassian Summit in San Francisco.

Atlassian and Zendesk have announced the beta version of a JIRA/Zendesk integration as an example of the NetworkedHelpDesk.org vision at work. Developed using the open API to seamlessly collaborate on resolving customer issues, this integration is the perfect solution for engineering and customer support organizations.

"NetworkedHelpDesk.org will provide a seamless experience between vendors," said Mike Cannon-Brookes, Atlassian CEO and co-founder. "And the ultimate realization of the initiative will be faster and more accurate help desk resolutions for customers."

The support agent may recognize that the issue requires assistance from the engineering team when an issue comes into the customer support team via the Zendesk help desk. Through a single ticket, that support issue now can be sent seamlessly from Zendesk to the engineering team's JIRA issue tracking system.

In November 2010, AccuRev announced integration for Crucible, a code review tool from Atlassian allowing its users to launch a Crucible review within the AccuRev Web User Interface. This integration helps the users to optimize the software development process by using the integrated power of AccuRev and Crucible. While reviewing a code, quick detection of defects leads to reducing the cost of defect removal and reducing rework.

Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju’s articles, please visit his columnist page.