Broadview Networks (News - Alert), a network-based business communications provider serving customers nationwide, has recently won the 2011 IP Contact Center Technology Pioneer Award for its OfficeSuite Automatic Call Distribution (ACD) and Recording solution.

Jeff Blackey, senior vice president of marketing for Broadview Networks said that they are pleased to receive this year’s IP Contact Technology Pioneer Award for their ACD call center product, and to be recognized by Customer Interaction Solutions.

“OfficeSuite ACD is just one of the ways Broadview is making it easier for SMBs to run their businesses. We’ve incorporated powerful enterprise-grade features into our hosted call center and recording solution and made them available to SMBs—without the need for any new investment in equipment or additional IT resources. Whether for three users or 300, Broadview’s cloud-based ACD provides an affordable and easy-to-use Web-based solution to SMB call center needs,” Blackey added.

The award winning OfficeSuite ACD offers call center capabilities for business customers, including advanced call routing, queuing, call recording, out-of-the-box reporting, and dashboard functionality. It also offers advanced call center features of a PBX (News - Alert) or standalone ACD without the need to invest capital in onsite equipment or intensive IT support.

Interested can also manage their data “in the cloud” and work without extensive training from anywhere via a Web browser. It provides a suite of highly flexible capabilities that enable quick and easy prioritization and distribution of incoming business calls, customized hold treatments and advanced routing options that factor in call agents’ skills, location, experience and other parameters.

The Sixth Annual IP Contact Center Technology Pioneer Award winners are listed online and showcased in Customer Interaction Solutions (CIS), a magazine that covers the call/contact center, CRM and teleservices industries.

This award is given away to companies for demonstrating an outstanding IP contact center product or service. The judge selects the winners based on their IP contact center solutions that offered standout features, functions or capabilities that set them apart from others in the space.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.