Alcatel-Lucent (News - Alert) recently announced that it has launched a new set of services with the ability to analyze the health and performance of telecommunications networks as well as identify potential problems and then offer solutions that will prevent or reduce their impact. Now, communications service providers from across the globe are making full use of the company's engineering expertise together with Bell Labs (News - Alert)-developed monitoring tools to reduce and remove service outages and quality issues before they go to their subscribers.

nTelos, a U.S.-based mobile operator, is currently using Alcatel-Lucent's Mobile Trace Analyser, to maintain and improve the health of its network. The Mobile Trace Analyser is a part of the Alcatel-Lucent Proactive Services Suite.

In a release, Brian Biernat, Director, Wireless Switch Engineering & Planning for nTelos, said, “For our company it has allowed us to be more proactive in identifying potential issues and resolving them before they become service affecting. This helps us improve network quality and reliability, which in turn helps us maintain high levels of customer satisfaction and minimize churn – a key performance metric in our industry. Alcatel-Lucent has been a great partner. Once you try Mobile Trace Analyser, I think you will find you can't live without it.”

The new suite of proactive services from Alcatel-Lucent encourages ongoing partnerships that are geared toward improving a network operator's network performance. Some of the key components of the suite include Proactive Care Service which monitors fault data from a customer's network elements in near real-time against Quality of Service (QoS) health criteria, and provides analysis reports and recommendations for immediate intervention before it becomes end-user impacting; Network Analysis Services which uses data provided from real-time monitoring and predictive modeling enabled by Bell Labs algorithms, to identify network trends and outage conditions before they impact services and Reporting Services which monitors customer network elements' fault data against Quality of Service (QoS) health indices, and provides analysis reports that are used by the customer to identify network elements that may need preventive or corrective maintenance support.

Mike Lawson, VP, Customer Care Product Management, Alcatel-Lucent, said, “Proactive Services help operators actively address issues before they escalate into major operational concerns. Alcatel-Lucent offers a broad portfolio of services, provided by the leading experts in the business that are focused on ensuring optimal network availability.”

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