Integration with Tactile CRM has been released by LiveChat. Chat transcripts can be now directly saved by customers to the appropriate contact in Tactile CRM. An announcement in this regard has been made by the top online CRM system for small business, Tactile CRM.

In a release, George Step, product and community manager for Tactile CRM said, "We're delighted to make this announcement. It brings two excellent benefits to our customers. The first is that LiveChat is perfect for sales calls; our customers are able to select the best leads and invite them to chat with tailored messages and custom graphics. Once they are chatting, it's easy to do the sales pitch, guide them through the order process and convert them into buyers."

According to George, a transcript of a completed conversation can be easily saved into Tactile CRM with the new LiveChat integration. The integration also helps to associate the transcript with the appropriate contact.

George said, "That means that any member of staff with access to the contact and sales management system can see what was said and follow up. In addition, the LiveChat integration automatically finds contacts using pre-chat survey fields, so the process is quick and easy, which is what Tactile CRM is all about."

Millions of contacts across the globe are being managed by the easy to use web based contact and sales management system, Tactile CRM. The efficient management of a sales pipeline, contacts, notes, emails and sales activities is enabled in one place with this online CRM. With differing levels of access, information can be easily shared within an organization. Some of the criteria to search the contacts include organizations, people and recently viewed. Multiple factors are also used to categorize these contacts. 

Online services such as invoicing, help desk and business card scanning solutions have been seamless integrated with Tactile CRM. A complete solution for any business, large or small is therefore offered. Apart from e-mail integration, data can be also imported and exported effortlessly with Tactile CRM. A free 30 day trial with no commitment is available to sample the extensive features of Tactile CRM.

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