Policy Expert, an insurance broker, has announced that Interactive Intelligence (News - Alert), the global provider of unified IP business communications solutions, has provided it with its Communications-as-a-Service (CaaS) hosted contact solution. The company believes that CaaS will enhance the company’s customer interactions and support its growing business.

Policy Expert, which provides home insurance from a growing number of brands, is planning to add new products over the next twelve months in order to service all insurance needs.

“We liked the Interactive Intelligence approach – they used their strong experience in the insurance sector and really took time to understand our business objectives, so the solution was tailored specifically for us,” said Adam Powell, co-founder of Policy Expert, in a release. “Our business is shaped by our customers, and the business will continue to evolve using customer feedback. Therefore, the key driver for our company was discovering how flexible CaaS is, and how rapidly it allows us to adapt to our developing needs. It’s given our business significant agility.”

CaaS, a beneficial customer relations tool, extends the proven capabilities of Interactive Intelligence’s Customer Interaction Center solution, and as a hosted offering it offers even more flexibility, as well as on-demand scalability, and more application functionality than most on-premise systems.

“The CaaS contact center solution is ideal for fast growing start-up companies like Policy Expert,” said Dave Paulding, regional sales director for UK, Middle East and Africa at Interactive Intelligence. “Benefits such as a very fast rollout and expansion of services that have little or no upfront costs offer an attractive proposition for new and ambitious businesses.”

The offering gives the flexibility and on-demand scalability that meet the needs of growing businesses and today’s high demand contact centers. Regardless of the size of operations and the number of agents and users, the CaaS contact center allows companies to add users as needed and incorporate work-at-home agents, mobile workers and remote sites, according to the release.

“Policy Expert is the first new insurance broking solution in 15 years. The founders are passionate about customers and this solution allows them to focus on those customers and leave the technology to the experts,” Paulding added.

John Lahtinen is Community Development Editor for TMCnet. He has more than 15 years of combined professional and educational experience involving news, education, and marketing. John holds a master's degree in journalism from the S.I. Newhouse School of Public Communications at Syracuse University and a bachelor's degree in English from the State University of New York at Plattsburgh. To read more of his articles, please visit his columnist page.

Edited by Jennifer Russell