Newgen Software provides Business Process Management (BPM), Enterprise Content Management (ECM), and Customer Communication Management (CCM (News - Alert)) solutions. Recently the company announced it has been positioned in The Forrester Wave: Document Output for Customer Communications Management, Q3 2011 report that features 12 top vendors with strong market presence.

The companies featured in the September 2011 Forrester (News - Alert) Wave also have the ability to meet a broad set of Document Output for Customer Communications Management (DOCCM) needs and Innovative products.

Forrester Wave recognized Newgen for offering flexible and cost-effective solutions that combine their ECM, BPM, and CCM components. According to the report, Newgen is one of the two vendors to “offer great value at price points that will appeal to many enterprises. Newgen has a strong focus on interactive apps in financial services, particularly in retail banking.”

Newgen helps organizations such as banks, insurance companies and financial institutions maximize the effectiveness of routine communications such as bills, statements and correspondence. These solutions enable them to enhance customer experience in a cost-effective manner by enabling highly personalized and multi-channel communication with customers.

The Customer Communication Management Product (O2MS) from Newgen enables organizations to generate and distribute highly personalized customer-statements with inline promotions through rule-based profiling and segmenting. With this, customers get a single view of the statements by consolidating data across multiple systems such as savings, investments and loan accounts.

“We consider our Forrester recognition in the Wave report a matter of pride and a testimony of the innovation and business benefits we bring to our customers,” said Diwakar Nigam, managing director and CEO at Newgen Software, in a statement. “We would like to take this opportunity to thank all our customers and partners across the globe for believing in us and choosing Newgen in their journey of growth.”

Newgen Software was also positioned in Gartner’s (News - Alert) Magic Quadrant for Business Process Management (BPM) and Enterprise Content Management (ECM). The company has also been recognized by distinguished analyst firms like Frost and Sullivan and IDC (News - Alert).

Earlier in July, Newgen Software announced the successful implementation of its Omni Output Management System (02MS) in Dubai Bank, a leading Sharia’a compliant bank in the Middle East.