Global unified IP business communications company Interactive Intelligence (News - Alert) just announced its release of a new cloud-based product offered to contact centers in the Kingdom of Saudi Arabia (KSA). The new product will lower general running costs, raise the amount of control businesses have over the solution, give them a higher plane of design capabilities, and make on-premise migration simpler.

Last October, an International Data Corporation (IDC (News - Alert)) summit was held in Jeddah, KSA, where 34 percent of all Saudi participants expressed clear intentions of putting their business in the hands of this cloud environment. Telecommunications and banking companies were most interested in the offer. To ensure it doesn't miss a piece of the cloud pie, Interactive Intelligence shook hands with Emerging Technology, a corporation that provides enterprise communications within KSA. The two companies already provide their solution to the Saudi Ministry of Labor, giving them a foothold in this new frontier.

Abdul Nasser Bangcola, the country's manager representing KSA at Interactive Intelligence, says that "communications is following the more general trend of cloud computing. As proof of this, over the last four quarters alone our cloud-related revenue grew 55 percent compared to the same period a year ago. Driving this growth has been our customers' needs for lower up-front capital expenditures, faster deployment, and a more flexible 'pay-as-you-go' purchasing model."

Interactive Intelligence offers its customers a choice between two different products. Cloud Contact Center (CCC) provides on-demand solutions for automated contact centers. CCC includes Interactive Voice Response (IVR), call recording, Automatic Call Distributor (ACD), preview dialing, multimedia routing, and a host of other features. The second service offered is Cloud Notifications, which takes advantage of Interactive Intelligence's telecommunication lanes to serve reminders for appointments or notifications for any urgencies. The notification service can be used for just about any event.

Bangcola continues, saying, "With no capital investment and lower operational expenses compared to a premise-based communications system, it is no surprise why the cloud offering is such an inviting alternative. But our solution offers more than just cost-savings. With a single integrated suite of applications, it delivers more functionality, and offers more flexibility than most premise-based systems are capable of. By opting for the Local Control VoIP model, customers essentially get the best of both worlds- an on-demand subscription model and the benifits of an on-premise contact center system. Organizations now want to take the key decisions in matters of infrastructure design and administration, and through our various deployment models, we enable them to do just that. "