Hosted call center solutions provider TelStar Hosted Services announced that TMC (News - Alert), a global integrated media company, has named the company’s latest product, TelStar Hosted powered by Vocalcom, as a recipient of the 2011 Customer Interaction Solutions' Product of the Year Award.

The Product of the Year Award recognizes companies that offer “the best, the brightest, and the most innovative solutions brought to the call or contact center market in 2011 and deserving of a special attention.”

“TelStar Hosted Services, Inc. was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. TelStar Hosted powered by Vocalcom has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani (News - Alert), TMC CEO.

TelStar Hosted powered by Vocalcom offers robust inbound, outbound and blended calling with highly useful features such as predictive dialing, skills based routing, real-time performance statistics, and integrations with several customer relationship management systems.

The solution offers “true contact center functionality,” allowing the handling and queuing of e-mails, fax, Web forms, Web chat, video chat and outbound SMS along with dialing features, allowing clients to improve their service to customers and prospects, company officials said.

“We are thrilled that the CIS Product of the Year Award recognizes the TelStar Hosted powered by Vocalcom product as a unique and innovative call center solution that helps our clients to create a truly responsive contact center environment and generates real results,” said James Dunn (News - Alert), CEO, TelStar Hosted Services, in a statement.

Recently TMCnet reported that TelStar Hosted Services CEO James Dunn will deliver a speech entitled “The Crowd Moves to the Cloud!” at the Asterisk (News - Alert) VoIP conference, held in conjunction with ITEXPO East. Dunn will discuss cloud adoption and how hosted call center services help CIOs reduce capital expenditure and source the latest in technology and infrastructure with less investment risk.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, taking place Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.