Law firm Pite Duncan LLP has selected Mitel's (News - Alert) Freedom Architecture, including its vMCD, vMAS and vUCA software, to power its communications infrastructure.

Thanks to Mitel’s virtual MCD solutions Pite Duncan's IT department would now be able to control their communications infrastructure for hundreds of end users across eight locations in the United States.

"As a law firm, communications is by far the most important application we support, so we were looking for a solution that would knock our end users' socks off while still giving IT superior management and control," said Mathew Colona, IT manager at Pite Duncan, in a statement.

Colona said that at the same time, virtualization has been a tremendous boon for the firm, enabling it to reduce its server rack space and better control the services it delivers throughout the organization.

“As a result, we needed outstanding UC capabilities that could be managed as a virtual application. Of the vendors we evaluated, only Mitel met these requirements," he said.

"Once again, our freedom architecture has demonstrated its ability to adapt directly to our customers' needs, delivering best-in-class functionality in a deployment scenario that maps to what the customer already has in place," said Stephen Beamish (News - Alert), vice president, corporate marketing and business development for Mitel.

“Mitel's ability to deliver advanced UC solutions as a virtual application on industry standard servers is a great differentiator for us," said Beamish.

Mitel is a global provider of business communications and collaboration software and services.

Mitel's Freedom architecture provides the flexibility and simplicity organizations need to support today's dynamic work environment.

In December, TMCnet reported that Mitel released the newest version of the Mitel Contact Center Solutions designed to offer social media monitoring and help agents deliver enhanced customer experience from anywhere using any device.

The new version expands contact centers’ flexibility and also features social media monitoring and the capability for agents to serve customers using any device – from mobile devices to their analog phone at home.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, taking place Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO registration click here.

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