It's January, and now is the time of year that editors and trade journals sit down to evaluate the plethora of new products that were introduced or updated in 2011. To that end, TMC (News - Alert) recently announced the results of Customer Interaction Solutions' magazine's 2011 Product of the Year Award.


Allegiance (News - Alert), a provider of VOCi (voice of customer intelligence) technology and services, has announced, in conjunction with TMC, that its Allegiance Engage Voice of Customer (VOC) Platform has been chosen as a recipient of a 2011 Product of the Year Award. Allegiance was selected due to its innovative approach to delivering products and solutions that enable businesses to be more attentive to their customers, say the companies in a press release.

Allegiance Engage gathers and combines customer and employee feedback with operational data (CRM, financial, etc.) to create actionable customer intelligence delivered in the cloud. Allegiance multichannel feedback collection includes ad-hoc, transaction surveys, solicited feedback through Web sites and phone, and unsolicited, unstructured feedback of any kind, including through social media.

“We are delighted to be recognized again for our efforts to provide innovative approaches to helping companies respond quickly to customers and build greater loyalty,” said Adam Edmunds, president and CEO of Allegiance. “We offer an automated, software approach to solving a problem that traditionally has been solved with people, manual labor and billing hours. This speeds the delivery of insights that can positively impact business outcomes.”

“Allegiance was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. Allegiance Engage has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani (News - Alert), TMC CEO. “Customer Interaction Solutions magazine has been recognizing innovative companies for 14 years and Allegiance has earned its place with this distinguished honor.”

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, taking place Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO, click here.

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Tracey Schelmetic is a contributing editor for TMCnet. To read more of Tracey's articles, please visit her columnist page.

Edited by Jennifer Russell