In an effort to empower its enterprise clients to enhance communication and interaction with their customers, DSCI has reportedly expanded its iPBX Call Center service, with the introduction of a new call center service package: the iPBX Premium Call Center.

New England-based DSCI is a provider of advanced voice, data, and Internet services. More than 1,100 organizations across New England use DSCI’s powerful Hosted Communications Network, and the enhanced service, according to the company, can help customers make their way through the “voicemail maze” to reach a live person.

In a press release, DSCI explained that its iPBX Call Center service has been designed to automatically distribute incoming calls from a central phone number to a designated group of call center agents. It is possible to customize iPBX Call Center service according to the requirements of different call centers. The service allows the call centers to route calls to their agents in a manner that makes the most sense for their business.

The iPBX Call Center, which resides on DSCI's Hosted Communications Network,   frees businesses from maintaining a call center system on their premises. The iPBX Call Center also frees the agents from being restricted to one office, allowing them to answer queued calls from branch locations or even from home.

As compared to its previous version, the iPBX Standard Call Center, the iPBX Premium Call Center package allows 10 times as many calls in the queue - up to 525.

In addition to the Standard features, the Premium version also packs new features such as outbound calling, DNIS prioritization, emergency escalation, and other enhanced options to facilitate handling a large call volume.

Along with the announcement for iPBX Premium Call Center package, the company also launched a suite of call center applications. The customers of both the Standard and Premium packages can use these applications for greater functionality.

The suit includes two web-based clients, the iPBX Call Center Agent Client and the iPBX Call Center Supervisor Client, designed to provide integrated online dashboards with advanced call management and reporting tools.

The suit comes complete with a new custom reporting module, designed to allow the call center managers to generate comprehensive statistics on any aspect of queue and agent performance.

“DSCI's iPBX Call Center will empower you to connect with as many of your customers as possible - greatly increasing their satisfaction. The iPBX Call Center is proof of DSCI's ongoing commitment to provide each of our enterprise customers with the best overall solution to meet their communications requirements,” Sean Dandley, president and CEO of DSCI Corporation (News - Alert) noted in a statement.

In January 2011, DSCI Corporation announced that it completed 10 years of business operations. Since its inception on Jan. 15, 2001, the company has come a long way and has focused on taking advantage of deregulation in telecommunications to resell services to enterprise customers.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, taking place Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO registration, click here.

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