CaaS Featured Article

Connect First Launches Certified Cloud Routing Destination Program

August 13, 2012

Connect First, a call center solution firm, stated that in response to enthusiastic customer requests, it has launched a new Certified Cloud Routing Destination program. The program will certify contact centers that use and also are trained on the Connect First ACD.

The company claimed that clients can leverage a contact center that has passed the Certified Cloud Routing Destination program to realize several benefits including lower cost, more efficient routing and better reporting.

Connect First asserted that it offers a unified queue in the cloud where calls can be routed to multiple distributed contact centers or assigned to secondary queues such as IVR, or specialized ACD skill groups. Its cloud routing is 100 percent on demand, and is offered as a SaaS (News - Alert) (Software- as- a- Service) solution. The company also claimed that no other platform, service, or premise based equipment can match the level of business continuity offered by ConnectFirst’s Cloud Routing platform.

Some of the advantages of Connect First’s cloud routing are: users can avoid equipment CapEx and reserves, eliminate service disruptions, maximize customer loyalty, increase profitability and more.

Connect First explained that its Cloud-Routing technology is easy to implement, very affordable, and gives in-depth reporting that offers complete transparency. Call centers will not be able to ‘cherry pick’ calls and agents to skew results, as they don’t control which calls can be monitored or recorded. Also Connect First is destination agnostic, and can help clients evaluate overall service levels, identify potential abandonment issues, and help ensure that campaigns are managed effectively. 

Connect First was recently honored for Outstanding Innovation and received the 2012 Next Generation Network Leadership Award. “Connect First Cloud Routing has proven it is exceptional and its innovation has contributed to the transformation of the industry,” stated Rich Tehrani, CEO of TMC (News - Alert). “We are pleased to honor Connect First for driving the next generation of technologies that will enable our communications needs.”  



Want to learn more about cloud communications? Then be sure to attend Cloud Communications Expo, collocated with ITEXPO West 2012 taking place Oct 2-5, in Austin, TX.  Stay in touch with everything happening at Cloud Communications Expo. Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related CaaS Articles

PricewaterhouseCoopers Becomes Latest Apps for Work and Google Cloud Platform Partner

The cloud marketplace is getting extremely competitive as major players in the IT industry continue to provide services in this environment. While Amazon's AWS still leads the pack, Google, Microsoft, IBM and others are making sizeable investments to overtake Amazon. This has resulted in a price war that is benefiting individual consumers and organizations of all sizes. [ Read More ]
10/30/2014

CounterPath Awarded Patent on Cross-Network UC

CounterPath Corp. has received a patent that has to do with enabling a seamless user experience by converting the communication features of one network to comparable features of another. This allows users can stay connected among cellular and other wireless networks. The company announced the award of patent No. US 8848880 today. [ Read More ]
10/29/2014

NXP Implements FIDO U2F for Accessing Consumer Cloud Services

One of the biggest roadblocks to cloud technology adoption was the issue of security. In light of Edward Snowden's revelation about the activities of the NSA, that apprehension grew even stronger as organizations around the world began to question the merits of full cloud deployments. But new policies from the NSA and the Obama administration as well as improved security measures by service providers have alleviated some of the hesitation resulting in higher migration to the cloud. NXP Semicondu… [ Read More ]
10/28/2014

The Costs and Benefits of Hosted Unified Communications

As noted at the top, this will enable you to make fact-based business cases for moving to hosted UC in way that fits into your organization's needs and budget. It should also be noted that if you missed our previous two webinars, you can find the links to the replays at Don't Miss Out On UC!, and [ Read More ]
10/27/2014

Events

Weekly Live Demo
CaaS Small Center

Register Today!


Weekly Live Demo
Contact Center Solutions

Register Today!