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TMCnet CaaS Week in Review

August 18, 2012

As cloud computing continues to increase in adoption, more companies are turning to Communications as a Service (CaaS) to improve their communications strategies and lower costs and achieve greater efficiencies. TMCnet was there to cover the latest CaaS news this week. Here are some highlights:

Callidus Software (News - Alert) Inc., a company that provides sales effectiveness and cloud computing solutions, recently announced that CallidusCloud’s Commissions solution has been selected by TaylorMade-adidas Golf Company, a company offering golf equipment, footwear and apparel. Officials from TaylorMade-adidas Golf Company said the solution from Callidus will drive the performance of its sales organization and benefit from valuable sales analytics.

CallidusCloud Commissions is a highly scalable SaaS (News - Alert) incentive compensation solution that delivers integrated sales KPI and goal management with incentive design, calculation, payment, and real-time reporting and analytics. In addition, with a built-in collaboration platform with the field, CallidusCloud Commissions delivers the agility businesses need to make quick incentive, territory, and quota adjustments throughout the fiscal year and gain rapid buy-in and sign-off from sales.

In other CaaS news this week, Connect First, a call center solution firm, has launched a new Certified Cloud Routing Destination program. The program will certify contact centers that use and also are trained on the Connect First ACD, TMCnet reported.

Clients can reportedly leverage a contact center that has passed the Certified Cloud Routing Destination program to realize several benefits including lower cost, more efficient routing and better reporting.

Connect First unified queue in the cloud where calls can be routed to multiple distributed contact centers or assigned to secondary queues such as IVR, or specialized ACD skill groups. Its cloud routing is 100 percent on demand, and is offered as a SaaS solution. The company also claimed that no other platform, service or premises-based equipment can match the level of business continuity offered by ConnectFirst’s Cloud Routing platform.

Thanks to the growing movement toward cloud, business is booming for NeoNova Network Services, which provides cloud-based broadband services for regional ISPs, TMCnet reported.

NeoNova, an authorized premier reseller of Google (News - Alert) Apps for ISPs and businesses, has added 11 new affiliate companies this year, which translates to more than 60,000 new subscribers and the addition of three states, Wisconsin, Iowa and Vermont, to the 32 already served by NeoNova.

For more CaaS news, be sure to visit TMCnet again next week for all the latest developments.


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