CaaS Featured Article

ClickSoftware Simplifies Customer Relations Processes with ClickExpress

September 26, 2012

ClickSoftware (News - Alert) Technologies has unveiled the company’s much-awaited, pre-packaged cloud-based mobile workforce management solution - ClickExpress - which enables companies to manage the lifecycle of a service call from initial customer contact, through work order creation, resource scheduling, dispatch, real-time updates from the field and managerial reports.

ClickExpress helps companies to grow and become more efficient without increasing costs, and can be easily deployed within weeks, enabling businesses to immediately realize gains.

Sumair Dutta, vice president and Principal Analyst, Service Management at Aberdeen (News - Alert) Group, said 75 percent of small and mid-size organizations (SMB) polled by Aberdeen are running service as a profit center – much more so than their larger enterprise counterparts.

“Therefore, in order to fully realize profits, which absolutely requires a satisfied customer base, companies must improve the integration between service functions such as field service and customer support, and empower service employees at all levels with access to richer work, service and customer information,” Dutta added. “In the case of field service, this empowerment can be enabled with aid of a scalable mobile workforce management solution.”

ClickExpress is up and running in the cloud, so the on-boarding process is rapid and streamlined. This means a limited impact on IT and zero risk for adopting. Customers can book immediate appointments, narrower appointment windows, better allocation of properly trained technicians for each job, and higher first-time fix rates.

Customers can use ClickExpress working in the cloud to get free access to all the software upgrades and additions at no extra cost, and without having to do anything themselves.

“ClickExpress addresses the pain points that growing service companies face, and levels the playing field, providing growing companies the same robust mobile workforce solutions that are utilized by industry leaders across the globe,” said Dr. Moshe BenBassat (News - Alert), chairman and CEO at ClickSoftware.

By deploying ClickExpress, businesses can be confident knowing that they’re using the tried and tested market leader. Because ClickExpress is offered as a cloud-based subscription model, deployment is fast, making it the right choice for businesses who want to boost productivity and customer service levels while keeping operational and IT costs down.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Austin 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related CaaS Articles

NTT Communications Soon to Release Arcstar UCaaS Microsoft Type

NTT Communications, the largest telecommunications company in the world and headquartered in Japan, recently announced that it has partnered with Microsoft Japan to launch a new unified communications cloud service in its home country. [ Read More ]
03/31/2015

Arrow Systems, 8x8 Get Together on New Cloud Tools for Business

Cloud-based communications have been winning a lot of attention lately for the versatility and power that such systems can bring to the field; the progress of these tools is a field worth paying attention to. A new development is likely to bring in plenty of new tools for users, as 8x8 announced a new agreement with Arrow Systems Integration, bringing the two firms' slate of tools together in one handy package. [ Read More ]
03/31/2015

Avaya Receives NorthFace Scoreboard Award from Omega Management

Avaya announced on Monday that Omega Management had given it the NorthFace Scoreboard (NFSB) Award for Customer Service Excellence for 2014. According to Omega, it reviews customer satisfaction survey results from more than 500 companies to determine which companies will earn the award. In order for a company to be considered for the award, it must complete and submit Omega's NFSB Questionnaire, which evaluates the company's survey methodology. [ Read More ]
03/24/2015

NetFortris Targets Retailers with New Cloud Communications Bundle

Retail business may understand the benefits and cost advantages of cloud communications solutions, but many are reluctant to adopt these offerings due to fear of complicated setup and maintenance. Yet many retailers would greatly benefit from the convenience, low price point and incredible flexibility of cloud offerings. [ Read More ]
03/23/2015

Events

Weekly Live Demo
CaaS Small Center

Register Today!


Weekly Live Demo
Contact Center Solutions

Register Today!