CaaS Featured Article

Interactive Intelligence Positioned Among World's Top 500 Software and Service Providers

October 05, 2012

IP Communication is increasingly being adopted by companies of all sizes. Apart from the obvious cost benefits this technology provides, it also brings in various new features previously unavailable to small and medium-sized businesses.

Naturally, when IP communications technology grows, the companies providing this service grow as well. Interactive Intelligence (News - Alert) Group Inc., a provider of IP business communications solutions, recently announced that the company was named among the world's 500 largest software and service providers by Software Magazine.

With revenue of $209.5 million – a healthy increase of 26 percent over 2010 – the firm saw the company being positioned at 208th this year. The company’s on-premises and cloud-based IP communications software is ideal for unified communications, contact center automation, and business process automation.

The company provides contact center platform for multichannel interactions, available as a cloud-based service, on-premises, or as a managed service, the company has stated.

“This year's Software 500 marks our 12th consecutive year on the list with an improvement over last year of 11 spots from 219th," said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. "We attribute our long-term success to continued investment in our rapidly growing cloud-based business, software enhancements designed to cost-effectively meet the communications needs of the largest global enterprises, and expansion in key geographic markets, including Australia, Brazil, Germany, Japan, New Zealand and the U.K.”

Recently, CCSi, one of the country's largest taxi dispatch services, selected Interactive Intelligence Group, Inc.'s all-in-one IP business communications software suite, Customer Interaction Center (CIC). After going through systems from Avaya d ShoreTel (News - Alert), CCSi changed its TeleVantage system with CIC. Following the installation, CCSi, which offers call center services for taxi fleets coast-to-coast, has witnessed improved dependability, decreased expenses, and enhanced customer service.

Interactive Intelligence is a Platinum sponsor of ITEXPO Austin 2012. Happening now at the Austin Convention Center in Austin, TX, ITEXPO (News - Alert) is the world’s premier IP communications event. For more information on IEXPO West 2012 click here.




Edited by Braden Becker

Article comments powered by Disqus

Related CaaS Articles

IR Prognosis Delivers Complete Visibility of Cloud-based Unified Communications

Integrated Research offers new comprehensive suite of experience management capabilities for UC deployments. [ Read More ]
09/01/2015

Presidio Awarded Tenth Customer Satisfaction Excellence Gold Star from Cisco

Presidio, a provider of professional and managed services for advanced IT solutions, recently announced the exciting news that it has once again achieved Cisco's Customer Satisfaction Excellence Gold Star distinction. This award recognizes the company's dedication to providing its customers with industry-leading customer service and this effort's role in ensuring Presidio's burgeoning success. [ Read More ]
08/31/2015

Vonage become Preferred Partner of The Alliance

The Alliance adds Vonage as preferred partner for its members extending Vonage's channel reach. [ Read More ]
08/24/2015

Altia Systems' PanaCast Plug-in Enables One Click Panoramic Video within Intel Unite

Altia Systems provides cost effective panoramic real-time video conferencing within Intel Unite. [ Read More ]
08/24/2015

Events

Weekly Live Demo
CaaS Small Center

Register Today!


Weekly Live Demo
Contact Center Solutions

Register Today!