CaaS Featured Article

Genesys and Deutsche Telekom Partner for Cloud-based Contact Center Solution

October 08, 2012

Contact center and customer experience solutions provider Genesys (News - Alert) has reportedly extended its partnership with Germany’s Deutsche Telekom GmbH to deliver integrated, cloud-based contact center services to small to medium-sized businesses (SMBs). The enhanced relationship between the two companies is expected to advance Telekom Deutschland's Contact Center Suite, which is based on Genesys' Contact Center Platform.

Starting in 2013, Telekom Deutschland will be offering Genesys' integrated service as cloud-based contact center service, allowing users to pay for only what they need and minimize their upfront investments in capital. The cloud-based Genesys Contact Center Suite supports any interaction channel including voice, fax, e-mail, text messaging, chat, Web and social media, allowing companies to serve their customers via the channels they prefer.

The new, coordinated offering targets small and mid-sized contact centers that require a flexible, economical solution without the need for expensive hardware or lengthy deployment cycles. These companies are expected to benefit from a customized, pre-configured and flexible solution that can offer features SMBs often cannot afford with premise-based solutions.

“We're excited about this enhanced cooperation with the Genesys premium brand,” says Peter Schamel, VP Value-Added Solutions for Deutsche Telekom (News - Alert), in a statement. “Genesys is an ideal partner for us because they allow us to innovate our portfolio with holistic and scalable customer dialog solutions. This alliance underscores our role as a top-notch service provider for contact centers of every size,” he said.

“Our integrated solutions enable contact centers to deliver outstanding customer service,” emphasized Andreas Lendner, VP, DACH Region, for Genesys. “The strategic relationship with Deutsche Telekom —a specialist for contact centers cloud-based computing—opens up new markets for us and enables small and mid-size companies to now benefit from the world’s leading contact center software.”




Edited by Brooke Neuman

Article comments powered by Disqus

Related CaaS Articles

PGi Continues Expansion with Marketing Collaboration Acquisition

PGi seems to be positioned at the intersection of exactly where communications is, and where it seems to be going. The Atlanta-based public company, which announces its third quarter 2014 results this Thursday, is already a leader in the collaboration space, an area in which it continues to expand it's offerings, and is keenly interested in sales enablement, which has to do with getting the right information to the right place to reach the right buyers in an effort to drive higher conversion rat… [ Read More ]
10/22/2014

Lifesize's New Dashboard Will Help Companies Make Video Conferencing More Effective

Many organizations lack the tools necessary to gauge how effectively their company is doing in terms of communicating in the cloud. [ Read More ]
10/21/2014

Trimble Announces New Cloud-Based Platform for Field Service Management

Best known for GPS technology, Trimble recently launched a new cloud-based platform for field service management. [ Read More ]
10/20/2014

Mitel Tries Again to Score ShoreTel Acquisition

Mitel, a cloud communications provider, has announced that it has made a proposal to ShoreTel's board of directors to acquire all of its outstanding common stock after an earlier proposal to acquire the business phone system company failed earlier this month. [ Read More ]
10/20/2014

Events

Weekly Live Demo
CaaS Small Center

Register Today!


Weekly Live Demo
Contact Center Solutions

Register Today!