CaaS Featured Article

Genesys and Deutsche Telekom Partner for Cloud-based Contact Center Solution

October 08, 2012

Contact center and customer experience solutions provider Genesys (News - Alert) has reportedly extended its partnership with Germany’s Deutsche Telekom GmbH to deliver integrated, cloud-based contact center services to small to medium-sized businesses (SMBs). The enhanced relationship between the two companies is expected to advance Telekom Deutschland's Contact Center Suite, which is based on Genesys' Contact Center Platform.

Starting in 2013, Telekom Deutschland will be offering Genesys' integrated service as cloud-based contact center service, allowing users to pay for only what they need and minimize their upfront investments in capital. The cloud-based Genesys Contact Center Suite supports any interaction channel including voice, fax, e-mail, text messaging, chat, Web and social media, allowing companies to serve their customers via the channels they prefer.

The new, coordinated offering targets small and mid-sized contact centers that require a flexible, economical solution without the need for expensive hardware or lengthy deployment cycles. These companies are expected to benefit from a customized, pre-configured and flexible solution that can offer features SMBs often cannot afford with premise-based solutions.

“We're excited about this enhanced cooperation with the Genesys premium brand,” says Peter Schamel, VP Value-Added Solutions for Deutsche Telekom (News - Alert), in a statement. “Genesys is an ideal partner for us because they allow us to innovate our portfolio with holistic and scalable customer dialog solutions. This alliance underscores our role as a top-notch service provider for contact centers of every size,” he said.

“Our integrated solutions enable contact centers to deliver outstanding customer service,” emphasized Andreas Lendner, VP, DACH Region, for Genesys. “The strategic relationship with Deutsche Telekom —a specialist for contact centers cloud-based computing—opens up new markets for us and enables small and mid-size companies to now benefit from the world’s leading contact center software.”




Edited by Brooke Neuman

Article comments powered by Disqus

Related CaaS Articles

Telesphere Partners with Telecom Brokerage

Telesphere, a provider of fully hosted VoIP and cloud communications services, recently announced that Telecom Brokerage, Inc. (TBI), a third-party technology services distributor, will offer its cloud communications solution across the U.S. TBI, a one-stop source for unbiased advice on a vast array of services, has a massive network manned by more than 2000 agents and VARs. [ Read More ]
09/17/2014

NTT America Reveals New Channel Partner Program

NTT America new Channel Partner Program helps partners strengthen enterprise, cloud and global capabilities. [ Read More ]
09/10/2014

ITOCHU Chooses NTT as ICT Partner

The ICT market is experiencing a large incremental growth opportunity in recent days, and is predicted to grow in the days to come. NTT Communications Corporation, a provider of solutions related to information and communications technology, is ready to tap this market with its new next-generation ICT infrastructure. [ Read More ]
09/09/2014

Thinking Phone Networks Named a Leader in UCaaS Magic Quadrant by Gartner

Innovative Unified Communications as a Service (UCaaS) provider Thinking Phone Networks announced that Gartner has once again listed the company as one of the leaders of the UCaaS industry. Gartner positioned the company in the "Leaders" quadrant of this year's Magic Quadrant for Unified Communications as a Service (UcaaS) Multiregional report, which is a significant mark of distinction for the company. [ Read More ]
09/09/2014

Events

Weekly Live Demo
CaaS Small Center

Register Today!


Weekly Live Demo
Contact Center Solutions

Register Today!