CaaS Featured Article

Twilio Steps Up to Bring Free Cloud to Hurricane-Hit Businesses

November 05, 2012

The after effects of Hurricane Sandy are still being felt throughout a large portion of the New England area, and as such, plenty of service disruption--from power to phone and beyond--is still taking place. But one company, Twilio (News - Alert), is looking to not only help out but also provide a critical point about just how important cloud services can be in a disaster. To that end, they're offering free phone service to businesses hit by Sandy until normal service can be restored.

Twilio is a cloud communications service, and one of the major names in the field, so the offering will be welcomed by those affected. But Twilio's not just bringing basic service, they'll also be bringing along a variety of extra features with those free phone numbers. Included in the roster of extra services that will come along with the phone numbers are voice mail services, call queuing, call forwarding, and several more besides.

When affected businesses sign up with Twilio--which they can do by either calling or texting Twilio at (718) 412-1334, or e-mailing Twilio at the account they've set up for hurricane victims, hurricane@twilio.com--they will be able to automatically reroute calls made to their landline number, which may be out entirely, to their new cloud-based number. Previously, businesses were forced to forward calls only to a single phone, be it landline or mobile, leaving frustrated customers dropping messages into personal voice mail boxes or just getting a busy signal. With Twilio's service, businesses get a lot more flexibility, so customers of those businesses get access to the people they need to speak to at those businesses.

Twilio's nature as a cloud-based service provider, according to Twilio CEO Jeff Lawson, gave them the opportunity to provide a valuable service to hard-hit businesses since Twilio's service isn't quite so dependent on local conditions, but rather, more on the conditions where Twilio is located. Since Twilio is located in San Francisco, they're currently in much better shape overall than portions of New York.

The services will be provided "for the duration of the area's recovery", and those businesses who discover the advantages inherent in a cloud-based system will likely be invited to carry on their service at standard rates. This makes the situation a win-win for both Twilio and the New York businesses who carry on. But since Twilio actually has a fair amount of competition in the sector, businesses might elect to carry on with cloud-based telephony and the like, but not necessarily with Twilio.

Either way, Twilio had quite the idea offering up its services in such a fashion, and it's an idea that will likely be welcomed by businesses in the area. Cloud-based services have a lot of advantages, and the help they provide in disaster planning and business continuity are just two important points among many that Twilio is likely out to underscore with its offering of free service.




Edited by Brooke Neuman

Article comments powered by Disqus

Related CaaS Articles

Verizon Partners with Marriott for New Communications Package

One of the places the business officials look to most when they consider off-site communication is the hotel. Lodging across the globe is not just a place to rest one's head, hotel locations are equally places of work. Now, employees and temporary residents of Marriott locations the world over will have a set of advanced communications capabilities on their hands. [ Read More ]
12/17/2014

mxHero Adds Support for Citrix ShareFile

mxHero, a leading email services provider, recently announced that it has added support for Citrix ShareFile to its Mail2Cloud suite of email products. ShareFile is a secure, cloud-based file sharing and storage solution aimed particularly at businesses that can use the platform to send, receive, sync and store files with anyone using any device. [ Read More ]
12/16/2014

UCaaS Gives Voice Services Fresh Life

As we draw toward the end of a very busy 2014 on the tech industry front, several key phrases dominated the conversation: cloud, Big Data, virtualization; and wearables, over-the-top and Internet of Things. But fittingly, voice still offers a massive opportunity for channel partners and service providers, even amid all of the whiz-bang hype around data centers and gadgets. And that's thanks to a big uptick in unified communications-as-a-service (UCaaS), which starts with voice-but offers so, so … [ Read More ]
12/16/2014

Wheelings and Dealings: BCS Global to Acquire Video Guidance

London-based BCS Global Networks has acquired video conference specialist Video Guidance. Video Guidance will become a wholly owned subsidiary of BCS Global, but retain the Video Guidance name and brand in the U.S. [ Read More ]
12/15/2014

Events

Weekly Live Demo
CaaS Small Center

Register Today!


Weekly Live Demo
Contact Center Solutions

Register Today!