CaaS Featured Article

OneCommand Facilitates Rapid Communication During Hurricane Sandy

November 26, 2012

OneCommand has unveiled a proactive communication approach especially for their automotive customers. During an emergency, similar to Hurricane Sandy, automotive customers can easily connect to their customers using this latest communication approach.

Numerous businesses were unable to connect to customers after the devastation of Sandy hampered their avenues of communication. Numerous businesses heavily depended on unconventional communication methods for connecting with customers, as more conventional means were completely down.    

An incorporated, multichannel platform comprising voice, e-mail, text, direct mail and social communications is used to offer OneCommand’s communication solution. In the event of failure of one of the services during an emergency, the solution falls back on a substitute service. A proactive communication approach with clients is extremely critical and essential while coping with natural disasters.

In a statement, Robert Ventura, service director, Liccardi Chrysler Dodge Ram said, “OneCommand continues to amaze me. During Hurricane Sandy, OneCommand proactively put together a communication toolbox for us to reach our customers. Our OneCommand Client Relations Manager took action immediately to communicate to all our customers with an email and text message. Our dealership is very community focused and we wanted to know if our customers were ok and let them know that we were without power for two weeks. We also wanted to let them know our plans to reopen and that we would be there to help get them through any issues they may have with their vehicle.”

According to Jeff Hart, president and CEO at OneCommand, in the event of an emergency, it is easier to deploy proactive multichannel communications. During the recent storm, businesses were able to connect to their customers via e-mail and text messaging.

They were therefore able to use their phone lines for more critical issues.

David Piercy, service director at Lawrence Lexus, said, “OneCommand provided excellent service in a disastrous situation for many. Lawrence Lexus appreciated the timely response of the OneCommand team in assisting to keep our clients well informed, as well as communicating our sentiments to all who were affected by Hurricane Sandy.” 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related CaaS Articles

ScanSource to Provide Plantronics Device-as-a-Service Pro for CSPs

Innovations in cloud technology are allowing service providers to offer almost every imaginable IT solution without the capital and operational expenditure of legacy systems. [ Read More ]
05/28/2015

Polycom Business Phones Now Available with NetFortris UC Platform

NetFortris recently announced that it would start offering PolyCom VVX Series Business Media phones with its UC-Ready Cloud Communications Platform. The new line of phones gives NetFortris more variety in the phone selection it offers to customers and allows them to have a turnkey UC solution. [ Read More ]
05/27/2015

Wheelings & Dealings: Yappn Purchases Ortsbo Patent and E-commerce Language Services Assets

Yappn has been moving quickly to expand and along with its wheelings and dealings the company is looking toward release of what it says are a number of solutions it is testing that enable single language online storefronts to effectively market, sell and support their global Etailing efforts. It also says it is expecting to soon deliver its framework for commercial revenue programs. [ Read More ]
05/26/2015

Wheelings & Dealings: Switch Communications Closes with $35 Million in Series C Funding

Switch Communications Inc. is a startup company based in San Francisco that had a public launch at the beginning of this year. The company is focused on unified communications-as-a-service (UCaaS) and just about four months ago it made its cloud-based communications suite generally available. Since launching, the company released products such as Nosh, NoshList, Jotly, and UberConference, which allows you set up and host conference calls from your smartphone. [ Read More ]
05/22/2015

Events

Weekly Live Demo
CaaS Small Center

Register Today!


Weekly Live Demo
Contact Center Solutions

Register Today!