CaaS Featured Article

OneCommand Facilitates Rapid Communication During Hurricane Sandy

November 26, 2012

OneCommand has unveiled a proactive communication approach especially for their automotive customers. During an emergency, similar to Hurricane Sandy, automotive customers can easily connect to their customers using this latest communication approach.

Numerous businesses were unable to connect to customers after the devastation of Sandy hampered their avenues of communication. Numerous businesses heavily depended on unconventional communication methods for connecting with customers, as more conventional means were completely down.    

An incorporated, multichannel platform comprising voice, e-mail, text, direct mail and social communications is used to offer OneCommand’s communication solution. In the event of failure of one of the services during an emergency, the solution falls back on a substitute service. A proactive communication approach with clients is extremely critical and essential while coping with natural disasters.

In a statement, Robert Ventura, service director, Liccardi Chrysler Dodge Ram said, “OneCommand continues to amaze me. During Hurricane Sandy, OneCommand proactively put together a communication toolbox for us to reach our customers. Our OneCommand Client Relations Manager took action immediately to communicate to all our customers with an email and text message. Our dealership is very community focused and we wanted to know if our customers were ok and let them know that we were without power for two weeks. We also wanted to let them know our plans to reopen and that we would be there to help get them through any issues they may have with their vehicle.”

According to Jeff Hart, president and CEO at OneCommand, in the event of an emergency, it is easier to deploy proactive multichannel communications. During the recent storm, businesses were able to connect to their customers via e-mail and text messaging.

They were therefore able to use their phone lines for more critical issues.

David Piercy, service director at Lawrence Lexus, said, “OneCommand provided excellent service in a disastrous situation for many. Lawrence Lexus appreciated the timely response of the OneCommand team in assisting to keep our clients well informed, as well as communicating our sentiments to all who were affected by Hurricane Sandy.” 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

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