CaaS Featured Article

Gartner Places West Corporation in its Magic Quadrant

December 26, 2012

The Magic Quadrant tool used by Gartner (News - Alert) is designed to highlight technology players that are in a specific market and see how they fare within that arena. Research performed by the company evaluates different criteria and displays the results in a graphical quadrant with four types of technology providers.

The quadrants are made up of Leaders, Visionaries, Niche Players and Challengers.

West Corporation was placed in the quadrant labeled Leaders for Unified Communications (News - Alert)-as-a-Service (UCaaS) in North America.

West Corporation provides communications services with a range of communications and network infrastructure solutions. Its UCaaS platform offers conference and collaboration, client application integration, enterprise voice, messaging and presence and network management.

It gives organizations the tools they need to implement UCaaS without the expenses associated with on-premises infrastructure expenditures.

The cloud-based platform supports multiple integration of CRM and other tools used by customers for their day-to-day operations.

“West considers its positioning in the Leaders Quadrant by Gartner confirmation of our vision, and a result of our operational and service excellence. Our placement demonstrates that we are achieving what we set out to accomplish and differentiating ourselves from the competition.  It is gratifying to be acknowledged as a market leader and justifies West’s ongoing commitment to transform the ways in which businesses communicate,” said Todd Strubbe, president of West’s Unified Communications business segment.

With three UCaaS solutions, West is able to deliver solutions that can address different market trends. They include:

  • VoiceMaxx Architecture – provides cloud-based UC to global corporate clients
  • VoiceMaxx CE – a suite of services based on Cisco Hosted Collaboration Solutions (HCS)
  • MediaCloud – a Microsoft (News - Alert) Lync UC technologies for large-scale enterprise deployment

Vendors in the Leaders Magic Quadrant are established organizations that have been providing UCaaS service for more than one year. They have more than 100,000 total endpoint service and more than 1,000 clients. In short, companies placed in this quadrant provide the full range of services associated with UCaaS for a wide range of clients, including large accounts.

The quadrant also represents initiatives taken by these companies to broaden their reach by acquiring new clients with the solutions they provide in core UCaaS, as well as new serviceable areas.

Although the Magic Quadrant highlights the best in the industry in their respective fields, Gartner does not endorse any vendor, product or services they offer. It also doesn’t advise technology users to choose the highest rated service providers.

The report concludes with positive expectation in the UCaaS market for 2013 citing – UcaaS will support global deployments in different geographical areas and the services of UCaaS will be adopted by today’s Fortune 1000 users in wide-ranging segments of their organization.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related CaaS Articles

GTS Central Europe Announces New Unified Communications Service

GTS Central Europe (GTS), a provider of integrated telecommunications solutions and data center services throughout Central and Eastern Europe, has launched its new unified communications service that combines voice, messaging and collaboration into one seamless solution. [ Read More ]
07/21/2014

SENSUS Dominates the Contact Center and Office Headset Market

SENSUS Communication Solutions partnered with the largest headset vendors in the world, giving it an advantage over its competitors. Its strong relationship with both Jabra and Plantronics along with its excellent customer service, clarifies the recognition by Frost & Sullivan with the 2014 Canada Frost & Sullivan Award for Market Share Leadership. [ Read More ]
07/18/2014

Telesphere Bolsters Its Presence in Mid-Atlantic States Through Partnership with CNSG

Telesphere's cloud-based communications system allows businesses to enjoy all the features of VoIP and unified communications services at affordable cost. Recently, the company experienced a rapid growth, thanks to its partnership with Converged Network Services Group (CNSG), a master agent and communication technology consultant. CNSG reportedly introduced Telesphere to more than 300 client sites, dramatically expanding Telesphere's presence in Mid-Atlantic States. [ Read More ]
07/18/2014

Siemens Convergence Bringing Oracle Service Cloud to Central and East European Markets

With each passing year, the world is becoming a bit more digitized. In this digital age, fast communication and easy sharing have revolutionized the way businesses are done, the way modern nomads juggle between home and work and the way students are taught in the classrooms. Companies like Siemens Convergence Creators (Siemens CVC) are making this happen all over the world with their innovative, intelligent communication solutions. Siemens CVC's turn key communication solutions are used in d… [ Read More ]
07/18/2014

Events

Weekly Live Demo
CaaS Small Center

Register Today!


Weekly Live Demo
Contact Center Solutions

Register Today!