CaaS Featured Article

SYNETY to Expand its CloudCall Click Service to Mobile Devices

January 09, 2013

SYNETY has announced that it will now expand its CloudCall Click voice calling service to mobile devices. SYNETY, software –as-a -service (SaaS (News - Alert)) company that specializes in hosted telephony software, said it will extend its service with three free applications available on all smartphones and tablets.

The new mobile service will enable users to sync their mobile devices to the companies CloudCall account. By being able to connect to their company CloudCall account, users will be able to use the office DDI number instead of having to worry about using their own personal device. 

Although employees will be able to work from a remote location, they will still be able to make business related calls while having them recorded and logged from their mobile device. Users will also be able to access call notes and company address books whether they are sitting at their desk, or enjoying a cappuccino at their local Starbucks.

“Organizations are increasingly embracing BYOD in the workplace, which can lead to high mobile bills and a fragmented communications strategy that’s difficult to manage. Being able to integrate CloudCall Click with users’ personal devices via free, downloadable apps gives companies an opportunity to continue to capitalize on the existing benefits of the CloudCall Click solution – such as call recording and logging – while fully enabling and supporting flexible working,” said Mark Seemann, CEO of SYNETY.

Call recording is quickly becoming an important tool in the enterprise and SYNETY will see many benefits by being able to record and log the business conversations employees are having outside of the office. One of the major benefits is liability. In case any part of the conversation goes wrong, SYNETY and its employees with have the security knowing the call was monitored and recorded in case of false accusations.

 If a customer is treated unfairly or isn’t happy with the customer service they have received, the company and the employee would be held liable, having that particular call just one-click away will quickly figure out where the conversation went wrong. Just about every company adheres to a customer first policy, and in the off chance a customer is lying about something and the employee is absolutely certain he/she is right, the recorded call may be the only thing that can salvage that employees or even the company’s good name. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related CaaS Articles

TCG Partners with Broadview to Offer OfficeSuite Cloud Portfolio

Broadview Networks has just announced that it has forged a new partnership with Telecom Consulting Group (TCG). TCG is one of the premier telecommunications master agencies in the country and is poised to offer Broadview's OfficeSuite portfolio of cloud based products and services to both partners and clients across the country. Broadview has long been working to perfect its cloud-based services through OfficeSuite and now the company is able to offer clients what has been billed as something th… [ Read More ]
02/24/2015

MegaPath Strikes Deal with GTT

MegaPath is one of the world's leading providers of voice, data, security and cloud solutions announced last week that it had made yet another move that will allow the firm to focus on the cloud. The firm announced it has sold off another portion of the company to GTT Communications. This is the second move in the last few months where the firm has sold off a portion of the firm in order to better focus on what it does best. This particular deal is set to be officially closed on April 1. [ Read More ]
02/23/2015

ITV Viewer Services Wins UBM Customer Service Award after Switch to Vocalcom Solution

Vocalcom cloud-based customer experience solution helps ITV Viewer Services win prestigious award. [ Read More ]
02/23/2015

Cloudfind Introduces Box Integration to Improve Collaboration

The traditional or legacy model that has been applied to run organizations is no longer a viable one in today's digital environment. While it can continue to function, it cannot compete with a flexible and scalable model that can use its workforce anytime and anywhere without limitations. Mobile technology and cloud-based services have made it possible for employees to access the resources they need and collaborate to get the job done anytime and anywhere. One of the technologies making this pos… [ Read More ]
02/20/2015

Events

Weekly Live Demo
CaaS Small Center

Register Today!


Weekly Live Demo
Contact Center Solutions

Register Today!