CaaS Featured Article

SYNETY to Expand its CloudCall Click Service to Mobile Devices

January 09, 2013

SYNETY has announced that it will now expand its CloudCall Click voice calling service to mobile devices. SYNETY, software –as-a -service (SaaS (News - Alert)) company that specializes in hosted telephony software, said it will extend its service with three free applications available on all smartphones and tablets.

The new mobile service will enable users to sync their mobile devices to the companies CloudCall account. By being able to connect to their company CloudCall account, users will be able to use the office DDI number instead of having to worry about using their own personal device. 

Although employees will be able to work from a remote location, they will still be able to make business related calls while having them recorded and logged from their mobile device. Users will also be able to access call notes and company address books whether they are sitting at their desk, or enjoying a cappuccino at their local Starbucks.

“Organizations are increasingly embracing BYOD in the workplace, which can lead to high mobile bills and a fragmented communications strategy that’s difficult to manage. Being able to integrate CloudCall Click with users’ personal devices via free, downloadable apps gives companies an opportunity to continue to capitalize on the existing benefits of the CloudCall Click solution – such as call recording and logging – while fully enabling and supporting flexible working,” said Mark Seemann, CEO of SYNETY.

Call recording is quickly becoming an important tool in the enterprise and SYNETY will see many benefits by being able to record and log the business conversations employees are having outside of the office. One of the major benefits is liability. In case any part of the conversation goes wrong, SYNETY and its employees with have the security knowing the call was monitored and recorded in case of false accusations.

 If a customer is treated unfairly or isn’t happy with the customer service they have received, the company and the employee would be held liable, having that particular call just one-click away will quickly figure out where the conversation went wrong. Just about every company adheres to a customer first policy, and in the off chance a customer is lying about something and the employee is absolutely certain he/she is right, the recorded call may be the only thing that can salvage that employees or even the company’s good name. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related CaaS Articles

PricewaterhouseCoopers Becomes Latest Apps for Work and Google Cloud Platform Partner

The cloud marketplace is getting extremely competitive as major players in the IT industry continue to provide services in this environment. While Amazon's AWS still leads the pack, Google, Microsoft, IBM and others are making sizeable investments to overtake Amazon. This has resulted in a price war that is benefiting individual consumers and organizations of all sizes. [ Read More ]
10/30/2014

CounterPath Awarded Patent on Cross-Network UC

CounterPath Corp. has received a patent that has to do with enabling a seamless user experience by converting the communication features of one network to comparable features of another. This allows users can stay connected among cellular and other wireless networks. The company announced the award of patent No. US 8848880 today. [ Read More ]
10/29/2014

NXP Implements FIDO U2F for Accessing Consumer Cloud Services

One of the biggest roadblocks to cloud technology adoption was the issue of security. In light of Edward Snowden's revelation about the activities of the NSA, that apprehension grew even stronger as organizations around the world began to question the merits of full cloud deployments. But new policies from the NSA and the Obama administration as well as improved security measures by service providers have alleviated some of the hesitation resulting in higher migration to the cloud. NXP Semicondu… [ Read More ]
10/28/2014

The Costs and Benefits of Hosted Unified Communications

As noted at the top, this will enable you to make fact-based business cases for moving to hosted UC in way that fits into your organization's needs and budget. It should also be noted that if you missed our previous two webinars, you can find the links to the replays at Don't Miss Out On UC!, and [ Read More ]
10/27/2014

Events

Weekly Live Demo
CaaS Small Center

Register Today!


Weekly Live Demo
Contact Center Solutions

Register Today!