SYNETY has announced that it will now expand its CloudCall Click voice calling service to mobile devices. SYNETY, software –as-a -service (SaaS (News - Alert)) company that specializes in hosted telephony software, said it will extend its service with three free applications available on all smartphones and tablets.
The new mobile service will enable users to sync their mobile devices to the companies CloudCall account. By being able to connect to their company CloudCall account, users will be able to use the office DDI number instead of having to worry about using their own personal device.
Although employees will be able to work from a remote location, they will still be able to make business related calls while having them recorded and logged from their mobile device. Users will also be able to access call notes and company address books whether they are sitting at their desk, or enjoying a cappuccino at their local Starbucks.
“Organizations are increasingly embracing BYOD in the workplace, which can lead to high mobile bills and a fragmented communications strategy that’s difficult to manage. Being able to integrate CloudCall Click with users’ personal devices via free, downloadable apps gives companies an opportunity to continue to capitalize on the existing benefits of the CloudCall Click solution – such as call recording and logging – while fully enabling and supporting flexible working,” said Mark Seemann, CEO of SYNETY.
Call recording is quickly becoming an important tool in the enterprise and SYNETY will see many benefits by being able to record and log the business conversations employees are having outside of the office. One of the major benefits is liability. In case any part of the conversation goes wrong, SYNETY and its employees with have the security knowing the call was monitored and recorded in case of false accusations.
If a customer is treated unfairly or isn’t happy with the customer service they have received, the company and the employee would be held liable, having that particular call just one-click away will quickly figure out where the conversation went wrong. Just about every company adheres to a customer first policy, and in the off chance a customer is lying about something and the employee is absolutely certain he/she is right, the recorded call may be the only thing that can salvage that employees or even the company’s good name.
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Edited by Brooke Neuman