CaaS Featured Article

SYNETY to Expand its CloudCall Click Service to Mobile Devices

January 09, 2013

SYNETY has announced that it will now expand its CloudCall Click voice calling service to mobile devices. SYNETY, software –as-a -service (SaaS (News - Alert)) company that specializes in hosted telephony software, said it will extend its service with three free applications available on all smartphones and tablets.

The new mobile service will enable users to sync their mobile devices to the companies CloudCall account. By being able to connect to their company CloudCall account, users will be able to use the office DDI number instead of having to worry about using their own personal device. 

Although employees will be able to work from a remote location, they will still be able to make business related calls while having them recorded and logged from their mobile device. Users will also be able to access call notes and company address books whether they are sitting at their desk, or enjoying a cappuccino at their local Starbucks.

“Organizations are increasingly embracing BYOD in the workplace, which can lead to high mobile bills and a fragmented communications strategy that’s difficult to manage. Being able to integrate CloudCall Click with users’ personal devices via free, downloadable apps gives companies an opportunity to continue to capitalize on the existing benefits of the CloudCall Click solution – such as call recording and logging – while fully enabling and supporting flexible working,” said Mark Seemann, CEO of SYNETY.

Call recording is quickly becoming an important tool in the enterprise and SYNETY will see many benefits by being able to record and log the business conversations employees are having outside of the office. One of the major benefits is liability. In case any part of the conversation goes wrong, SYNETY and its employees with have the security knowing the call was monitored and recorded in case of false accusations.

 If a customer is treated unfairly or isn’t happy with the customer service they have received, the company and the employee would be held liable, having that particular call just one-click away will quickly figure out where the conversation went wrong. Just about every company adheres to a customer first policy, and in the off chance a customer is lying about something and the employee is absolutely certain he/she is right, the recorded call may be the only thing that can salvage that employees or even the company’s good name. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related CaaS Articles

ScanSource to Provide Plantronics Device-as-a-Service Pro for CSPs

Innovations in cloud technology are allowing service providers to offer almost every imaginable IT solution without the capital and operational expenditure of legacy systems. [ Read More ]
05/28/2015

Polycom Business Phones Now Available with NetFortris UC Platform

NetFortris recently announced that it would start offering PolyCom VVX Series Business Media phones with its UC-Ready Cloud Communications Platform. The new line of phones gives NetFortris more variety in the phone selection it offers to customers and allows them to have a turnkey UC solution. [ Read More ]
05/27/2015

Wheelings & Dealings: Yappn Purchases Ortsbo Patent and E-commerce Language Services Assets

Yappn has been moving quickly to expand and along with its wheelings and dealings the company is looking toward release of what it says are a number of solutions it is testing that enable single language online storefronts to effectively market, sell and support their global Etailing efforts. It also says it is expecting to soon deliver its framework for commercial revenue programs. [ Read More ]
05/26/2015

Wheelings & Dealings: Switch Communications Closes with $35 Million in Series C Funding

Switch Communications Inc. is a startup company based in San Francisco that had a public launch at the beginning of this year. The company is focused on unified communications-as-a-service (UCaaS) and just about four months ago it made its cloud-based communications suite generally available. Since launching, the company released products such as Nosh, NoshList, Jotly, and UberConference, which allows you set up and host conference calls from your smartphone. [ Read More ]
05/22/2015

Events

Weekly Live Demo
CaaS Small Center

Register Today!


Weekly Live Demo
Contact Center Solutions

Register Today!