CaaS Featured Article

Enghouse Interactive Delivers Cloud Deployment Options for Contact Center: Enterprise

January 09, 2013

Enghouse Interactive’s flagship interaction solution, Contact Center: Enterprise, has just been enhanced with options for cloud deployment. Clients can choose between private cloud, virtual private cloud and hybrid cloud options.

“[Customers] can move on-premise installations into the cloud, distribute across on-premise and cloud infrastructure creating virtual contact centers, or create a cloud contact center instance that is operated seasonally, only paying for what is needed during up time,” explained Christoph Mosing, president of Enghouse Interactive North America.

Cloud deployment has many advantages that, by this time, are familiar to business owners. Transitioning network expenses from Capex to Opex as well as providing scalability for services as the size of the enterprise increases both make convincing arguments for switching to the cloud.

IT workers, for instance, can concentrate on customer-specific projects instead of managing server capacity and crashes. Also, the needs of business can drive software options and software adoption because no large licensing fees are required.

The top advantage of switching to the cloud, as Mosing points out, is flexibility. Since services are pay-as-you-go, companies can budget ahead for heavier seasonal call center traffic. In essence, businesses can create their own call center roadmap that meets their customer service needs.

Companies can choose their deployment needs based on the kind of infrastructure that works for their businesses. For example, a private cloud allows IT departments to provide integrated contact center services by either distributing components to geographically disparate locations or centralizing them within the cloud.

Virtual private clouds eliminate the need for on-premise servers and equipment because they leverage public infrastructure-as-a-service (IaaS). Private areas within public services, like Amazon’s Elastic Compute Cloud, give businesses a less expensive alternative to the private cloud. For maximum flexibility, companies can choose hybrid cloud infrastructure to connect Contact Center: Enterprise with their on-premise applications.

“Contact Center: Enterprise’s distributed, component based architecture enables customers to deploy flexibly, taking advantage of on-premise and public cloud infrastructure,” Mosing concluded.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related CaaS Articles

Avaya Receives NorthFace Scoreboard Award from Omega Management

Avaya announced on Monday that Omega Management had given it the NorthFace Scoreboard (NFSB) Award for Customer Service Excellence for 2014. According to Omega, it reviews customer satisfaction survey results from more than 500 companies to determine which companies will earn the award. In order for a company to be considered for the award, it must complete and submit Omega's NFSB Questionnaire, which evaluates the company's survey methodology. [ Read More ]
03/24/2015

NetFortris Targets Retailers with New Cloud Communications Bundle

Retail business may understand the benefits and cost advantages of cloud communications solutions, but many are reluctant to adopt these offerings due to fear of complicated setup and maintenance. Yet many retailers would greatly benefit from the convenience, low price point and incredible flexibility of cloud offerings. [ Read More ]
03/23/2015

MAR Pizza Group Enhances Performance with Unified Office Total Connect Now Service

The late New York City Mayor Ed Koch used to greet press and constituents with his trademark, "How am I doing?" Given the importance of being able to leverage information in the incredibly competitive quick restaurant service (aka "fast food") business, that question has taken on tremendous relevance. It has led leading-edge franchise owners to invest in next generation communications solutions that can provide timely analytics to gain a competitive edge. [ Read More ]
03/17/2015

Barracuda's Solutions Are Now Certified for the vCloud Air Cloud Platform

Barracuda Networks, a provider of cloud-based security and storage solutions, has achieved VMware Ready - vCloud Air status for several of its products: Barracuda NG Firewall, Barracuda Message Archiver, Barracuda Spam Firewall and Barracuda Web Application Firewall. [ Read More ]
03/16/2015

Events

Weekly Live Demo
CaaS Small Center

Register Today!


Weekly Live Demo
Contact Center Solutions

Register Today!