CaaS Featured Article

Enghouse Interactive Delivers Cloud Deployment Options for Contact Center: Enterprise

January 09, 2013

Enghouse Interactive’s flagship interaction solution, Contact Center: Enterprise, has just been enhanced with options for cloud deployment. Clients can choose between private cloud, virtual private cloud and hybrid cloud options.

“[Customers] can move on-premise installations into the cloud, distribute across on-premise and cloud infrastructure creating virtual contact centers, or create a cloud contact center instance that is operated seasonally, only paying for what is needed during up time,” explained Christoph Mosing, president of Enghouse Interactive North America.

Cloud deployment has many advantages that, by this time, are familiar to business owners. Transitioning network expenses from Capex to Opex as well as providing scalability for services as the size of the enterprise increases both make convincing arguments for switching to the cloud.

IT workers, for instance, can concentrate on customer-specific projects instead of managing server capacity and crashes. Also, the needs of business can drive software options and software adoption because no large licensing fees are required.

The top advantage of switching to the cloud, as Mosing points out, is flexibility. Since services are pay-as-you-go, companies can budget ahead for heavier seasonal call center traffic. In essence, businesses can create their own call center roadmap that meets their customer service needs.

Companies can choose their deployment needs based on the kind of infrastructure that works for their businesses. For example, a private cloud allows IT departments to provide integrated contact center services by either distributing components to geographically disparate locations or centralizing them within the cloud.

Virtual private clouds eliminate the need for on-premise servers and equipment because they leverage public infrastructure-as-a-service (IaaS). Private areas within public services, like Amazon’s Elastic Compute Cloud, give businesses a less expensive alternative to the private cloud. For maximum flexibility, companies can choose hybrid cloud infrastructure to connect Contact Center: Enterprise with their on-premise applications.

“Contact Center: Enterprise’s distributed, component based architecture enables customers to deploy flexibly, taking advantage of on-premise and public cloud infrastructure,” Mosing concluded.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related CaaS Articles

TCG Partners with Broadview to Offer OfficeSuite Cloud Portfolio

Broadview Networks has just announced that it has forged a new partnership with Telecom Consulting Group (TCG). TCG is one of the premier telecommunications master agencies in the country and is poised to offer Broadview's OfficeSuite portfolio of cloud based products and services to both partners and clients across the country. Broadview has long been working to perfect its cloud-based services through OfficeSuite and now the company is able to offer clients what has been billed as something th… [ Read More ]
02/24/2015

MegaPath Strikes Deal with GTT

MegaPath is one of the world's leading providers of voice, data, security and cloud solutions announced last week that it had made yet another move that will allow the firm to focus on the cloud. The firm announced it has sold off another portion of the company to GTT Communications. This is the second move in the last few months where the firm has sold off a portion of the firm in order to better focus on what it does best. This particular deal is set to be officially closed on April 1. [ Read More ]
02/23/2015

ITV Viewer Services Wins UBM Customer Service Award after Switch to Vocalcom Solution

Vocalcom cloud-based customer experience solution helps ITV Viewer Services win prestigious award. [ Read More ]
02/23/2015

Cloudfind Introduces Box Integration to Improve Collaboration

The traditional or legacy model that has been applied to run organizations is no longer a viable one in today's digital environment. While it can continue to function, it cannot compete with a flexible and scalable model that can use its workforce anytime and anywhere without limitations. Mobile technology and cloud-based services have made it possible for employees to access the resources they need and collaborate to get the job done anytime and anywhere. One of the technologies making this pos… [ Read More ]
02/20/2015

Events

Weekly Live Demo
CaaS Small Center

Register Today!


Weekly Live Demo
Contact Center Solutions

Register Today!