CaaS Featured Article

Enghouse Interactive Delivers Cloud Deployment Options for Contact Center: Enterprise

January 09, 2013

Enghouse Interactive’s flagship interaction solution, Contact Center: Enterprise, has just been enhanced with options for cloud deployment. Clients can choose between private cloud, virtual private cloud and hybrid cloud options.

“[Customers] can move on-premise installations into the cloud, distribute across on-premise and cloud infrastructure creating virtual contact centers, or create a cloud contact center instance that is operated seasonally, only paying for what is needed during up time,” explained Christoph Mosing, president of Enghouse Interactive North America.

Cloud deployment has many advantages that, by this time, are familiar to business owners. Transitioning network expenses from Capex to Opex as well as providing scalability for services as the size of the enterprise increases both make convincing arguments for switching to the cloud.

IT workers, for instance, can concentrate on customer-specific projects instead of managing server capacity and crashes. Also, the needs of business can drive software options and software adoption because no large licensing fees are required.

The top advantage of switching to the cloud, as Mosing points out, is flexibility. Since services are pay-as-you-go, companies can budget ahead for heavier seasonal call center traffic. In essence, businesses can create their own call center roadmap that meets their customer service needs.

Companies can choose their deployment needs based on the kind of infrastructure that works for their businesses. For example, a private cloud allows IT departments to provide integrated contact center services by either distributing components to geographically disparate locations or centralizing them within the cloud.

Virtual private clouds eliminate the need for on-premise servers and equipment because they leverage public infrastructure-as-a-service (IaaS). Private areas within public services, like Amazon’s Elastic Compute Cloud, give businesses a less expensive alternative to the private cloud. For maximum flexibility, companies can choose hybrid cloud infrastructure to connect Contact Center: Enterprise with their on-premise applications.

“Contact Center: Enterprise’s distributed, component based architecture enables customers to deploy flexibly, taking advantage of on-premise and public cloud infrastructure,” Mosing concluded.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related CaaS Articles

Google Relaunches Enterprise Apps as 'Google for Work'

Google has rebranded its enterprise apps as 'Google for Work' from Google Enterprise, with a shift in the way it's marketing the search giant's cloud apps. [ Read More ]
09/02/2014

Skyfence Offers Free Cloud Discovery Tool for Visibility into SaaS App Usage and Risks

Skyfence, a Redwood Shores, a California-based company that specializes in cloud application automation and visibility solutions, has released a free version of its Cloud Discovery tool. [ Read More ]
09/02/2014

BW Offshore Selects Orange Business Services to Provide Satellite Communication Services

The demand for satellite communication services in the maritime sector is higher than ever before. Employees in the maritime sector now expect unbroken communication facilities and this is fast becoming a norm in maritime domain. The market for maritime satellite communications has been buoyed by reducing equipment prices and willingness of even smaller vessels to adapt this technology. [ Read More ]
09/02/2014

SoftLayer Enables Flexibility for Cloud Workloads

These single tenant servers connect directly to SoftLayer's private global network which enables seamless integration between data centers. Customers don't have to pay additional networking fees for this feature and can enjoy unlimited inter-data center bandwidth and high performance as well as security. [ Read More ]
08/29/2014

Events

Weekly Live Demo
CaaS Small Center

Register Today!


Weekly Live Demo
Contact Center Solutions

Register Today!