CaaS Featured Article

Enghouse Interactive Delivers Cloud Deployment Options for Contact Center: Enterprise

January 09, 2013

Enghouse Interactive’s flagship interaction solution, Contact Center: Enterprise, has just been enhanced with options for cloud deployment. Clients can choose between private cloud, virtual private cloud and hybrid cloud options.

“[Customers] can move on-premise installations into the cloud, distribute across on-premise and cloud infrastructure creating virtual contact centers, or create a cloud contact center instance that is operated seasonally, only paying for what is needed during up time,” explained Christoph Mosing, president of Enghouse Interactive North America.

Cloud deployment has many advantages that, by this time, are familiar to business owners. Transitioning network expenses from Capex to Opex as well as providing scalability for services as the size of the enterprise increases both make convincing arguments for switching to the cloud.

IT workers, for instance, can concentrate on customer-specific projects instead of managing server capacity and crashes. Also, the needs of business can drive software options and software adoption because no large licensing fees are required.

The top advantage of switching to the cloud, as Mosing points out, is flexibility. Since services are pay-as-you-go, companies can budget ahead for heavier seasonal call center traffic. In essence, businesses can create their own call center roadmap that meets their customer service needs.

Companies can choose their deployment needs based on the kind of infrastructure that works for their businesses. For example, a private cloud allows IT departments to provide integrated contact center services by either distributing components to geographically disparate locations or centralizing them within the cloud.

Virtual private clouds eliminate the need for on-premise servers and equipment because they leverage public infrastructure-as-a-service (IaaS). Private areas within public services, like Amazon’s Elastic Compute Cloud, give businesses a less expensive alternative to the private cloud. For maximum flexibility, companies can choose hybrid cloud infrastructure to connect Contact Center: Enterprise with their on-premise applications.

“Contact Center: Enterprise’s distributed, component based architecture enables customers to deploy flexibly, taking advantage of on-premise and public cloud infrastructure,” Mosing concluded.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related CaaS Articles

PGi Continues Expansion with Marketing Collaboration Acquisition

PGi seems to be positioned at the intersection of exactly where communications is, and where it seems to be going. The Atlanta-based public company, which announces its third quarter 2014 results this Thursday, is already a leader in the collaboration space, an area in which it continues to expand it's offerings, and is keenly interested in sales enablement, which has to do with getting the right information to the right place to reach the right buyers in an effort to drive higher conversion rat… [ Read More ]
10/22/2014

Lifesize's New Dashboard Will Help Companies Make Video Conferencing More Effective

Many organizations lack the tools necessary to gauge how effectively their company is doing in terms of communicating in the cloud. [ Read More ]
10/21/2014

Trimble Announces New Cloud-Based Platform for Field Service Management

Best known for GPS technology, Trimble recently launched a new cloud-based platform for field service management. [ Read More ]
10/20/2014

Mitel Tries Again to Score ShoreTel Acquisition

Mitel, a cloud communications provider, has announced that it has made a proposal to ShoreTel's board of directors to acquire all of its outstanding common stock after an earlier proposal to acquire the business phone system company failed earlier this month. [ Read More ]
10/20/2014

Events

Weekly Live Demo
CaaS Small Center

Register Today!


Weekly Live Demo
Contact Center Solutions

Register Today!