As more employees bring their own devices and work from a variety of platforms – including desk phones, smartphones, tablets and PCs – what often lacks is a consistent way to connect customers with employees working in disparate locations.
In an effort to fill this gap, AT&T has partnered with RingCentral (News - Alert) to offer a cloud-based phone system for both office and mobile work environments.
AT&T has rolled out RingCentral Office@Hand from AT&T, a nationwide service designed to make it easier for businesses – both in-office and mobile – to connect with each other and their customers on whatever device they prefer, according to Chris Hill, senior vice president of Advanced Business Solutions at AT&T (News - Alert).
“Employees managing business outside the office can’t afford to be offline or unavailable to customers or others company colleagues,” Hill said in a statement. “They rely on AT&T to provide the type of solution that will help them succeed in this competitive environment. And RingCentral Office@Hand from AT&T addresses their need to easily and affordably manage their complete phone system without having to deal with different vendor services.”
The cloud-based phone system can be set up and managed with apps on smartphones and tablets. One of the biggest selling points is that companies only need a broadband connection to set up the system, so there is no need for pricey PBX (News - Alert) hardware.
RingCentral Office@Hand from AT&T offers a variety of features, including Plug & Ring ready IP desktop phones for the office, enhanced PC and smartphone apps for mobile employees, and international calling options.
Office@Hand also allows employees to make and receive customer calls and faxes from virtually anywhere by using their business number from their desk phone, smartphone, tablet or PC.
Small businesses are increasingly turning to cloud-based technology for a competitive edge in today’s marketplace, according to Matt Davis, program director at IDC (News - Alert).
“With employees working in multiple locations using a variety of devices, businesses need a consistent, reliable solution, such as RingCentral Office@Hand, to ensure they can connect with their customers whether in the office or on the road,” Davis said.
Office@Hand also gives businesses added control over their company’s image by empowering employees to have a single local or toll-free business number that keeps their professional identity separate from their personal mobile number. Employees can also use their mobile devices to route calls, set up auto-receptionist and update call routing as business responsibilities change.
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Edited by Braden Becker