CaaS Featured Article

Orange Business Services - Trading Solutions, Bloomberg Launch Cloud-Based Voice Record Archiving Service

February 26, 2013

Orange (News - Alert) Business Services - Trading Solutions, a provider of convergent voice and electronic trading infrastructure and services for the trading communities, has formed partnership with Bloomberg (News - Alert) to deliver a cloud-based voice record archiving service.

Financial services firms are facing challenges to meet the expanded record-keeping and analytics demands globally due to the changes to regulatory reporting requirements. The increasing complexity of record-keeping and record-delivery guidelines has created market demand for a cost-effective cloud platform with analytics, search, policy management, and archiving of all data formats - including voice data.

The partnership integrates Bloomberg Vault, Bloomberg’s leading cloud-based information management service for enterprise communications with the voice services from Orange Business Services (News - Alert) - Trading Solutions, to help manage the data stored by customer-site voice recording systems. The integration helps produce electronic call recording in near real- time.

The service will help financial institutions address the voice recording headache without incurring huge costs, says Robert Powell, global head of Compliance at Orange Business Services - Trading Solutions. “Bloomberg is the de facto communications platform for traders. Combining this together with our voice recording expertise presents a unique offering to the market.”

The integrated service works in the following manner: Orange Business Services - Trading Solutions' voice capability will feed Bloomberg Vault with data from phone calls stored in the voice recording systems. Once Bloomberg Vault has archived this data, compliance personnel will be able to execute a single search across all data formats such as e-mail, instant messages, Bloomberg messaging, mobile, social media, proprietary messaging formats, and now voice records, to produce a consolidated transaction-record mapped to counter-parties.

“Combining the notable voice-recording expertise of Orange Business Services - Trading Solutions’ with Bloomberg Vault’s leading information management capabilities has enabled us to deliver a first-to-market archiving service, which we expect will help clients meet regulatory requirements,” said Harald Collet, global business manager, Bloomberg Vault, in a statement.

The integrated cloud-based voice record archiving service from Orange Business Services - Trading Solutions and Bloomberg Vault will be available to regulated industries that can leverage new or existing voice recording infrastructures.




Edited by Brooke Neuman

Article comments powered by Disqus

Related CaaS Articles

Verizon Partners with Marriott for New Communications Package

One of the places the business officials look to most when they consider off-site communication is the hotel. Lodging across the globe is not just a place to rest one's head, hotel locations are equally places of work. Now, employees and temporary residents of Marriott locations the world over will have a set of advanced communications capabilities on their hands. [ Read More ]
12/17/2014

mxHero Adds Support for Citrix ShareFile

mxHero, a leading email services provider, recently announced that it has added support for Citrix ShareFile to its Mail2Cloud suite of email products. ShareFile is a secure, cloud-based file sharing and storage solution aimed particularly at businesses that can use the platform to send, receive, sync and store files with anyone using any device. [ Read More ]
12/16/2014

UCaaS Gives Voice Services Fresh Life

As we draw toward the end of a very busy 2014 on the tech industry front, several key phrases dominated the conversation: cloud, Big Data, virtualization; and wearables, over-the-top and Internet of Things. But fittingly, voice still offers a massive opportunity for channel partners and service providers, even amid all of the whiz-bang hype around data centers and gadgets. And that's thanks to a big uptick in unified communications-as-a-service (UCaaS), which starts with voice-but offers so, so … [ Read More ]
12/16/2014

Wheelings and Dealings: BCS Global to Acquire Video Guidance

London-based BCS Global Networks has acquired video conference specialist Video Guidance. Video Guidance will become a wholly owned subsidiary of BCS Global, but retain the Video Guidance name and brand in the U.S. [ Read More ]
12/15/2014

Events

Weekly Live Demo
CaaS Small Center

Register Today!


Weekly Live Demo
Contact Center Solutions

Register Today!