CaaS Featured Article

Orange Business Services - Trading Solutions, Bloomberg Launch Cloud-Based Voice Record Archiving Service

February 26, 2013

Orange (News - Alert) Business Services - Trading Solutions, a provider of convergent voice and electronic trading infrastructure and services for the trading communities, has formed partnership with Bloomberg (News - Alert) to deliver a cloud-based voice record archiving service.

Financial services firms are facing challenges to meet the expanded record-keeping and analytics demands globally due to the changes to regulatory reporting requirements. The increasing complexity of record-keeping and record-delivery guidelines has created market demand for a cost-effective cloud platform with analytics, search, policy management, and archiving of all data formats - including voice data.

The partnership integrates Bloomberg Vault, Bloomberg’s leading cloud-based information management service for enterprise communications with the voice services from Orange Business Services (News - Alert) - Trading Solutions, to help manage the data stored by customer-site voice recording systems. The integration helps produce electronic call recording in near real- time.

The service will help financial institutions address the voice recording headache without incurring huge costs, says Robert Powell, global head of Compliance at Orange Business Services - Trading Solutions. “Bloomberg is the de facto communications platform for traders. Combining this together with our voice recording expertise presents a unique offering to the market.”

The integrated service works in the following manner: Orange Business Services - Trading Solutions' voice capability will feed Bloomberg Vault with data from phone calls stored in the voice recording systems. Once Bloomberg Vault has archived this data, compliance personnel will be able to execute a single search across all data formats such as e-mail, instant messages, Bloomberg messaging, mobile, social media, proprietary messaging formats, and now voice records, to produce a consolidated transaction-record mapped to counter-parties.

“Combining the notable voice-recording expertise of Orange Business Services - Trading Solutions’ with Bloomberg Vault’s leading information management capabilities has enabled us to deliver a first-to-market archiving service, which we expect will help clients meet regulatory requirements,” said Harald Collet, global business manager, Bloomberg Vault, in a statement.

The integrated cloud-based voice record archiving service from Orange Business Services - Trading Solutions and Bloomberg Vault will be available to regulated industries that can leverage new or existing voice recording infrastructures.




Edited by Brooke Neuman

Article comments powered by Disqus

Related CaaS Articles

The 2015 Internet Telephony Product of the Year Goes to Masergy UCaaS

The available technology in today's ecosystem makes it possible for organizations to communicate with employees, partners and customers using different touch points. With the right Unified Communications as a Service (UCaaS) solution, it is possible to establish a comprehensive set of business communications services designed to connect to all of the resources a company wants to keep in touch with using an IP communication infrastructure that is flexible and scalable, while providing the agility… [ Read More ]
01/20/2015

Convergys Makes Its Leadership Known: Four Straight Years of Gartner Wins

Landing a slot in the Gartner Magic Quadrant listings is no mean feat. It's a recognition of success that only so many businesses can ever achieve, and a clear sign of success in the field. Convergys, meanwhile, has made a fairly major achievement come to pass with its fourth consecutive year of landing a slot in the Gartner Magic Quadrant's Leader rankings. [ Read More ]
01/16/2015

ThinkingPhones Expands Business Phone Functionality through UCaaS

Growth and advancements in the cloud communications space over the past year have yielded a number of benefits, and unified communications as a service (UCaaS) provider ThinkingPhones has definitely been impacted. The company, which just closed a $56.7 million Series D funding round has grown rapidly since its inception in 2006 and now expects to more than double its workforce by the end of the year. [ Read More ]
01/09/2015

Vodafone New Zealand selects CounterPath Bria Softphone for Unified Communications

Vodafone New Zealand is arming its contact center agents with CounterPath Bria softphones. [ Read More ]
01/09/2015

Events

Weekly Live Demo
CaaS Small Center

Register Today!


Weekly Live Demo
Contact Center Solutions

Register Today!