CaaS Featured Article

Orange Business Services - Trading Solutions, Bloomberg Launch Cloud-Based Voice Record Archiving Service

February 26, 2013

Orange (News - Alert) Business Services - Trading Solutions, a provider of convergent voice and electronic trading infrastructure and services for the trading communities, has formed partnership with Bloomberg (News - Alert) to deliver a cloud-based voice record archiving service.

Financial services firms are facing challenges to meet the expanded record-keeping and analytics demands globally due to the changes to regulatory reporting requirements. The increasing complexity of record-keeping and record-delivery guidelines has created market demand for a cost-effective cloud platform with analytics, search, policy management, and archiving of all data formats - including voice data.

The partnership integrates Bloomberg Vault, Bloomberg’s leading cloud-based information management service for enterprise communications with the voice services from Orange Business Services (News - Alert) - Trading Solutions, to help manage the data stored by customer-site voice recording systems. The integration helps produce electronic call recording in near real- time.

The service will help financial institutions address the voice recording headache without incurring huge costs, says Robert Powell, global head of Compliance at Orange Business Services - Trading Solutions. “Bloomberg is the de facto communications platform for traders. Combining this together with our voice recording expertise presents a unique offering to the market.”

The integrated service works in the following manner: Orange Business Services - Trading Solutions' voice capability will feed Bloomberg Vault with data from phone calls stored in the voice recording systems. Once Bloomberg Vault has archived this data, compliance personnel will be able to execute a single search across all data formats such as e-mail, instant messages, Bloomberg messaging, mobile, social media, proprietary messaging formats, and now voice records, to produce a consolidated transaction-record mapped to counter-parties.

“Combining the notable voice-recording expertise of Orange Business Services - Trading Solutions’ with Bloomberg Vault’s leading information management capabilities has enabled us to deliver a first-to-market archiving service, which we expect will help clients meet regulatory requirements,” said Harald Collet, global business manager, Bloomberg Vault, in a statement.

The integrated cloud-based voice record archiving service from Orange Business Services - Trading Solutions and Bloomberg Vault will be available to regulated industries that can leverage new or existing voice recording infrastructures.




Edited by Brooke Neuman

Article comments powered by Disqus

Related CaaS Articles

Report: Government Spending on Cloud Services to Rise in 2015

A research group that informs government entities about global technologies released a new report this week that predicts continued government spending on cloud-based initiatives through the coming fiscal year. [ Read More ]
09/18/2014

Telesphere Recognized by Gartner

Telesphere, a provider of fully hosted and managed VoIP and unified communications as a service for businesses, recently announced that Gartner Inc. has placed the company in the upper quadrant of its 2014 "Magic Quadrant for Unified Communications as a Service (UCaaS) in North America." The company was recognized for its suite of cloud-based communications and collaboration solutions. [ Read More ]
09/18/2014

Brown & Brown Chooses Mitel's Single Cloud-Based Platform

Mitel, a company that provides business communications solutions, recently announced that its cloud solution has greatly benefitted Brown & Brown Insurance, a company that provides a range of insurance, reinsurance products and related services. Since migrating to Mitel's single cloud-based platform, Brown & Brown has been able to improve the coordination between its offices, ensuring faster services. Also, the company has been able to cut down greatly on maintenance costs. [ Read More ]
09/18/2014

Telesphere Partners with Telecom Brokerage

Telesphere, a provider of fully hosted VoIP and cloud communications services, recently announced that Telecom Brokerage, Inc. (TBI), a third-party technology services distributor, will offer its cloud communications solution across the U.S. TBI, a one-stop source for unbiased advice on a vast array of services, has a massive network manned by more than 2000 agents and VARs. [ Read More ]
09/17/2014

Events

Weekly Live Demo
CaaS Small Center

Register Today!


Weekly Live Demo
Contact Center Solutions

Register Today!