Avaya (News - Alert) recently unveiled new cloud-based communication software and cloud services intended to make collaboration easier.
“Today, teams are located all over the globe, trying to work on a variety of devices as they move between meetings or connecting flights,” Avaya president and CEO Kevin Kennedy (News - Alert) said. “It has never been harder to physically come together, and at the same time expectations have never been higher. Avaya's simple, intuitive software and cloud-based services are designed to be effective, efficient and transparent so people can focus on the task at hand and not the barriers that are too often present in today's business technology."
Avaya’s new offerings are evidence of its transition from a telecommunications company to a provider of mobile collaboration and communication solutions.
The suite includes Avaya’s Aura Collaboration Environment, which allows companies to develop custom communications applications. Avaya gave the example of a healthcare application being able to trigger a conversation with a doctor.
Another part of the suite is Avaya IP Office 9.0. It offers increased scalability as well as more flexible deployment options, as well as being easier to manage. IP Office 9.0 supports up to 2,000 users at once over voice, video and mobile calls. Avaya said that it can be set up in under an hour.
Text messaging is a major component of modern business communications, and Avaya Messaging Service offers real-time text communication using cloud-based services. The centralization allows for reliability and compliance, especially with the communications recording provisions of the Dodd-Frank bill. Users can send messages back and forth in real time to tablets, PCs and smartphones.
Avaya also announced updates to its Aura Web-based communication software. It now supports both single-tenancy and multitenancy deployments, as well as virtualized environments. Customers can also support up to 10 devices, reachable from a single phone number.
Edited by Rachel Ramsey