CaaS Featured Article

Actiance Launches Alcatraz to Reduce Risks throughout the Information Lifecycle

January 29, 2014

Actiance announced the launch of Alcatraz, the first of its kind context-aware cloud archiving solution to reduce risks associated with data loss and sanctions throughout the information lifecycle. The new solution integrates context awareness capabilities with conventional email archiving features. Further, Alcatraz is deployed fully through the cloud, which makes it easily deployable and scalable as per an organization’s requirements while supporting the most economical eDiscovery capabilities.

In a release, Kailash Ambwani (News - Alert), president and CEO at Actiance, said, “As communications have evolved so have the requirements of our customers and the regulators. With Alcatraz we have risen to the challenge of putting the unique, dynamic nature of social content first and not defaulting to the flat format of a traditional archive. The ground breaking approach we've taken realizes our vision of delivering on the governance of the entire information life cycle, without compromise.”

Alcatraz is designed to fit into the evolving trends in data archiving requirements by managing the shift in information paradigm. This enables enterprises to develop true context-aware archiving solutions across all communication platforms such as collaboration, social media, social software, instant messaging and email.

The currently available on-premise archiving solutions do not cover the nuances associated with archiving social media content, which is easily modified by users. This poses new threats to data loss and sanctions while significantly increasing the costs associated with eDiscovery capabilities. Alcatraz is designed to understand the emerging forms of communication such as social media and other similar platforms while also complementing the existing email archiving solutions. This allows organizations to deploy Alcatraz within their existing infrastructure without incurring additional deployment costs.

Speaking of the innovative Alcatraz solution, Laura Dubois, program vice president for storage, at IDC (News - Alert), said “Managing, archiving and discovering the growing volumes of social business information should be a high priority for any organization looking to achieve an effective information governance strategy. Solutions, such as Actiance's Alcatraz are emerging to solve this challenge. Designed to embrace this new information paradigm, it enables organizations to have a true context-aware archive that embraces all corporate communication platforms, including social media, collaboration, social software and instant messaging in addition to email.”

The other features of Alcatraz include contextual retention where social, email, and unified communications content are archived as a single threaded conversation, an approach which reduces 36 percent of the downstream legal costs. The tool also records edited and deleted content while also facilitating data retrieval from third-party applications to create a single data repository.

Actiance is engaged in providing information governance platform for organizations to manage and streamline content from conventional communication channels, collaboration channels and social media content.




Edited by Ryan Sartor

Article comments powered by Disqus

Related CaaS Articles

Indue to Use Noble Enterprise Call Center Platform

A recent company announcement notes that Noble Systems Corporation, a developer of contact center software, will help Indue, a payment product and settlement service provider, improve its call center operations with the Noble Enterprise platform. [ Read More ]
06/25/2015

RingCentral Office Now Available on Oracle Cloud Marketplace

RingCentral Office on Oracle Cloud Marketplace, real-time communications and customer relationship management (CRM). [ Read More ]
06/23/2015

Wheelings & Dealings: RingCentral Acquires Team Messaging and Collaboration Company Glip

It should come as no surprise to those watching the cloud communications market in general that various solutions providers are looking to beef up their offerings. The reason is that for go-to-market competitive reasons, having a full suite of not just communications capabilities but also covering all of the bases when it comes to unified communications (UC) and collaboration tools have become essential. An example of this need to have a complete CaaS and collaboration portfolio is the announcem… [ Read More ]
06/19/2015

Almawave and Cicero Partner to Provide Integrated Contact Center Solutions

One of the things we keep hearing about as contact centers transform to include multi-channel/omni-channel capabilities is the need for integration of all types of information relevant to the customer journey that resides in various places. In addition, there is also a requirement that all of this information be easily visible for those who need it. This includes leveraging actionable insights gleaned from the increased use of big data and sophisticated analytics that enable enhancement of the c… [ Read More ]
06/19/2015

Events

Weekly Live Demo
CaaS Small Center

Register Today!


Weekly Live Demo
Contact Center Solutions

Register Today!