CaaS Featured Article

At ITEXPO, Callis Communications Talks Wireless and the Cloud

March 12, 2014

At the recent ITEXPO event held in Miami earlier this year, TMC’s Erik Linask (News - Alert) took a moment to sit down with Dean Parker, CEO of unified communications company Callis Communications. Callis, which was recently acquired by telecom and wireless services company C Spire, delivers cloud-based unified communications to organizations throughout the Southeast U.S. The 14-year-old Callis (News - Alert)—currently in a growth period—specializes in hosted PBX solutions and cloud communications.

Linask asked what sort of organization the two companies are building once they put together the cloud communication element of the business with the significant wireless market share that C Spire controls.

“First of all, when you look at the root of what we’re all doing, we all need a fiber optic backbone, which C Spire owns in their geographical presence from Memphis to New Orleans to the Gulf Coast of Alabama and Florida. Number two, you’re going to need telephony, which we already have. Number three, you’re going to have to have a common vision. We found that many customers have moved away from the fragmentation. They got away from PBXs and local lines and long distance and Internet companies and brought all those companies into one.”

C Spire recently announced that it’s building the first tier-three data center in the Southeast, midway between Dallas and Atlanta. Parker notes that when you put all that together, you get virtualized servers, wireless phones and support for tablets – a particularly popular request among customers that want one bill instead of a fragmented telecom experience -- PBX (News - Alert) phones, Internet, e-mail and IT services, creating a one-stop shop for customers, complete with a high quality customer concierge service that aims to provide a top-drawer customer experience.

The cloud has been the catalyst for many companies to begin offering this type of one-stop shop services, said Parker, and it’s an important step to take to remain competitive. But beyond that, today’s telecom mergers should be based on common goals and values, rather than simply on revenue. Companies merging just to be the biggest often find they struggle to find relevance. In the telecom space, the goal should be to provide a broad array of services and the high quality customer support the marketplace demands. And today, they’re doing it via the cloud.

“New telecom has a name: it’s the cloud,” commented Parker. “Services today are still being provided, they’re just being provided in a different fashion.”




Edited by Alisen Downey

Article comments powered by Disqus

Related CaaS Articles

Bright House Paves the Way for a Borderless Work Environment

The world is increasingly veering towards mobility and 'on-the-go' users need to remain connected and share information wherever they are. Unified communications (UC) is being viewed favorably by many, and Bright House Networks Enterprise Solution, determined to use this to its advantage, has introduced a cloud-powered solution that promises an 'anywhere connection for anywhere collaboration.' [ Read More ]
07/29/2014

Unify Recognized by Forrester

Unify, a communications software and services firm, recently announced that Forrester has named the company a Leader among 11 of the most significant vendors in The Forrester Wave On-Premises Unified Communications and Collaboration, Q2 2014 report. Apart from receiving the highest rating of all vendors in the report with 4.58 out of 5, Unify also had perfect scores in 3 of the 5 categories. [ Read More ]
07/29/2014

Avaya's Collaborative Solutions to be Delivered via the Cloud

The time has come when businesses can no longer resist the force of the cloud, and many companies have been evolving from legacy, premises-based communications systems to private cloud solutions. Avaya is helping to accelerate this transition by providing next-generation cloud solutions. [ Read More ]
07/22/2014

West IP Communications Announces Renewal of Cisco Certifications

West IP Communications, a provider of cloud-based communication applications and services, recently announced that Cisco has renewed its numerous certifications for the company. The renewed certifications include status as a Cisco Gold Partner, Master Unified Communications Specialization and Cisco Cloud & Managed Services Master Partner (MSCP). Also, the company has been recognized as a Cisco Cloud & Managed Services Master Channel Partner worldwide with Cisco Powered designations in Cloud Serv… [ Read More ]
07/22/2014

Events

Weekly Live Demo
CaaS Small Center

Register Today!


Weekly Live Demo
Contact Center Solutions

Register Today!