CaaS Featured Article

At ITEXPO, Callis Communications Talks Wireless and the Cloud

March 12, 2014

At the recent ITEXPO event held in Miami earlier this year, TMC’s Erik Linask (News - Alert) took a moment to sit down with Dean Parker, CEO of unified communications company Callis Communications. Callis, which was recently acquired by telecom and wireless services company C Spire, delivers cloud-based unified communications to organizations throughout the Southeast U.S. The 14-year-old Callis (News - Alert)—currently in a growth period—specializes in hosted PBX solutions and cloud communications.

Linask asked what sort of organization the two companies are building once they put together the cloud communication element of the business with the significant wireless market share that C Spire controls.

“First of all, when you look at the root of what we’re all doing, we all need a fiber optic backbone, which C Spire owns in their geographical presence from Memphis to New Orleans to the Gulf Coast of Alabama and Florida. Number two, you’re going to need telephony, which we already have. Number three, you’re going to have to have a common vision. We found that many customers have moved away from the fragmentation. They got away from PBXs and local lines and long distance and Internet companies and brought all those companies into one.”

C Spire recently announced that it’s building the first tier-three data center in the Southeast, midway between Dallas and Atlanta. Parker notes that when you put all that together, you get virtualized servers, wireless phones and support for tablets – a particularly popular request among customers that want one bill instead of a fragmented telecom experience -- PBX (News - Alert) phones, Internet, e-mail and IT services, creating a one-stop shop for customers, complete with a high quality customer concierge service that aims to provide a top-drawer customer experience.

The cloud has been the catalyst for many companies to begin offering this type of one-stop shop services, said Parker, and it’s an important step to take to remain competitive. But beyond that, today’s telecom mergers should be based on common goals and values, rather than simply on revenue. Companies merging just to be the biggest often find they struggle to find relevance. In the telecom space, the goal should be to provide a broad array of services and the high quality customer support the marketplace demands. And today, they’re doing it via the cloud.

“New telecom has a name: it’s the cloud,” commented Parker. “Services today are still being provided, they’re just being provided in a different fashion.”




Edited by Alisen Downey

Article comments powered by Disqus

Related CaaS Articles

AT&T, Microsoft Launch Mobile Office

AT&T and Microsoft have announced a joint solution, AT&T Mobile Office, which allows businesses to collaborate over mobile devices. [ Read More ]
03/04/2015

Vaillant Deploys NewVoiceMedia's ContactWorld for Service

The customer experience is no longer determined by a visit to a brick-and-mortar store. The Internet, e-commerce, social media, mobile technology and cloud computing have forever changed how consumers interact with the companies they choose to do business with. Without a comprehensive strategy incorporating all these technologies and other touch points such as contact centers, a poor customer experience is to be expected for today's consumer. Invariably this will lead to high churn rates of thos… [ Read More ]
03/04/2015

TCG Partners with Broadview to Offer OfficeSuite Cloud Portfolio

Broadview Networks has just announced that it has forged a new partnership with Telecom Consulting Group (TCG). TCG is one of the premier telecommunications master agencies in the country and is poised to offer Broadview's OfficeSuite portfolio of cloud based products and services to both partners and clients across the country. Broadview has long been working to perfect its cloud-based services through OfficeSuite and now the company is able to offer clients what has been billed as something th… [ Read More ]
02/24/2015

MegaPath Strikes Deal with GTT

MegaPath is one of the world's leading providers of voice, data, security and cloud solutions announced last week that it had made yet another move that will allow the firm to focus on the cloud. The firm announced it has sold off another portion of the company to GTT Communications. This is the second move in the last few months where the firm has sold off a portion of the firm in order to better focus on what it does best. This particular deal is set to be officially closed on April 1. [ Read More ]
02/23/2015

Events

Weekly Live Demo
CaaS Small Center

Register Today!


Weekly Live Demo
Contact Center Solutions

Register Today!