CaaS Featured Article

Not-for-profit Organization Enhances Multi-site Communication with OfficeSuite

March 20, 2014

Quality Services for the Autism Community (QSAC) is a New York City and Long Island based not-for-profit that provides educational, habilitation and residential support to children and adults with autism. It was finding it difficult to integrate its 20 branches and needed to upgrade its communications systems for effective interaction. It was then that it decided to implement Broadview Network’s OfficeSuite.

The development team at QSAC not only found it taxing to maintain multiple systems in its offices, but the fact that the collapse of a single system would make that office inaccessible only made matters worse.

“It proved very difficult to have different equipment at each location, as none of the systems could speak to one other. Not having an integrated system was causing all kinds of problems,” said Paul Naranjo, chief financial officer.

Multi-site organizations like QSAC often find it difficult to get enterprise features at an affordable price, but Broadview’s OfficeSuite provided all that it needed.  It could upgrade to a feature-rich IP phone system that would unify all its sites, without the organization having to buy expensive equipment or sign costly maintenance contracts. The system saved time and money and could keep pace with growth.

“Before we implemented OfficeSuite, we were incurring extra costs for each new service agreement. Our organization is growing quickly, and now [with OfficeSuite] we can expand without having to buy additional equipment for new offices,” observed Naranjo.

OfficeSuite allowed QSAC employees to redirect calls to other offices or mobile phones with the click of a button. Also employees could use any phone at any office including voicemail, which could be accessed anywhere, anytime. With free software upgrades and the capability to evolve with technology made it future-proof.

“OfficeSuite has allowed me to re-allocate my time and focus on our operations, rather than exerting so much effort on vendor equipment,” said Naranjo. He was also impressed with the expertise and level of support that Broadview Networks (News - Alert) offered, something that QSAC had not got previously from other vendors. 

“I regularly attend IT seminars where other not-for-profits come together to share their problems and successes. I have already recommended Broadview, and I would be happy to do it again,” concluded Naranjo.




Edited by Cassandra Tucker

Article comments powered by Disqus

Related CaaS Articles

Verizon Partners with Marriott for New Communications Package

One of the places the business officials look to most when they consider off-site communication is the hotel. Lodging across the globe is not just a place to rest one's head, hotel locations are equally places of work. Now, employees and temporary residents of Marriott locations the world over will have a set of advanced communications capabilities on their hands. [ Read More ]
12/17/2014

mxHero Adds Support for Citrix ShareFile

mxHero, a leading email services provider, recently announced that it has added support for Citrix ShareFile to its Mail2Cloud suite of email products. ShareFile is a secure, cloud-based file sharing and storage solution aimed particularly at businesses that can use the platform to send, receive, sync and store files with anyone using any device. [ Read More ]
12/16/2014

UCaaS Gives Voice Services Fresh Life

As we draw toward the end of a very busy 2014 on the tech industry front, several key phrases dominated the conversation: cloud, Big Data, virtualization; and wearables, over-the-top and Internet of Things. But fittingly, voice still offers a massive opportunity for channel partners and service providers, even amid all of the whiz-bang hype around data centers and gadgets. And that's thanks to a big uptick in unified communications-as-a-service (UCaaS), which starts with voice-but offers so, so … [ Read More ]
12/16/2014

Wheelings and Dealings: BCS Global to Acquire Video Guidance

London-based BCS Global Networks has acquired video conference specialist Video Guidance. Video Guidance will become a wholly owned subsidiary of BCS Global, but retain the Video Guidance name and brand in the U.S. [ Read More ]
12/15/2014

Events

Weekly Live Demo
CaaS Small Center

Register Today!


Weekly Live Demo
Contact Center Solutions

Register Today!