CaaS Featured Article

IBM's Cloud and On-Premises Social Software Improves Collaboration

July 03, 2014

Organizations are striving to enhance engagement among internal employees and external third-party stakeholders. As it turns out, disconnected employees can be more detrimental to a company than any other factor. If the workforce is disconnected, then it results in loss of productivity, efficiency and innovation.

IBM (News - Alert) conducted a survey of 4,200 C-suite leaders recently. It was found that 90 percent of respondents opined that collaboration can be improved via social and digital channels.

To enhance collaboration, IBM launched a new cloud and on-premises social software that will allow clients to connect, collaborate and share information easily. The IBM Connections platform offers an open and fully integrated suite of social and real-time collaboration, analytics and content management tools.

The tools are securely delivered on any screen or device and enables organizations to enhance collaboration and engagement with all stakeholders including customers, employees, partners and others.  The right information can now be shared in a secure way to deal with emerging business or client opportunities.

IBM Connections 5, available on the IBM Cloud marketplace enables clients to deploy an end-to-end collaboration platform.  Using IBM Connections 5 organizations can personalize and share relevant content using simple file sharing and integrated social collaboration tools. 

Also the platform can be deployed on premises, via the cloud or in a hybrid environment. The solution can hence help teams to connect and collaborate in real-time for critical issues.  By employing enterprise file sync and document sharing features, team members and experts can access the most recent files. 

The hybrid capabilities allow companies to provide collaboration, analytics and content capabilities in all business processes that can be accessed on any device or business application including mobile, Web and desktop, thereby augmenting collaboration capabilities.

IBM’s Connections platform brings together employees in the corporate headquarters, regional offices and other places.  The solution goes beyond the Intranet and enhances employee engagement and increases productivity.  Employees are able to communicate easily, accelerate collaboration and take action instantly regarding new business opportunities, from anywhere.




Edited by Alisen Downey

Article comments powered by Disqus

Related CaaS Articles

Video Calling is Now Available in Messenger

Facebook has worked its way into its own communication realm with its update of the Facebook application last August - forcing users to download a separate application on their mobile devices if they wanted to continue using Facebook for free messaging. Facebook felt that creating a separate platform for Messenger making it more user-friendly. Messenger now has over 600 million users per month. [ Read More ]
04/30/2015

TCN Launches 'Competitive Analytics' for its Cloud-based Contact Center Platform

In many ways big data and sophisticated analytics are a perfect fit when it comes to transforming contact centers. After all, you can't improve what you can't analyze, and think of all of the information that needs to be not just digested by contact centers but also shared and used by various lines-of-business (LOBs) for a host of activities including product planning, pricing and fulfillment, just to name a few areas where data analysis is not just useful but increasingly vital. [ Read More ]
04/29/2015

Europe Has a Long Way to Go Before Being UC Ready

Unified Communications comes with a number of different uses. This is one of the reasons why a new report, which shows that almost half of all European organizations are unable to deploy the technology across all of their sites is particularly vexing. A new survey by Easynet shows that UC communications deployment is lagging behind demand by quite a large margin, despite finding that 60 percent of respondents said UC brings improved business efficiency. Another 45 percent said that the technolog… [ Read More ]
04/23/2015

Jenne Distributes RingCentral's Cloud Phone System to US Customers

RingCentral, a provider of cloud business communications solutions, has entered a new distribution partnership with Jenne, a value-added distributor of technology products and services. Under the agreement, RingCentral Office will be made available to customers of Jenne's U.S. reseller network. [ Read More ]
04/21/2015

Events

Weekly Live Demo
CaaS Small Center

Register Today!


Weekly Live Demo
Contact Center Solutions

Register Today!