Communications as a Service (CaaS) Featured Article

SENSUS Dominates the Contact Center and Office Headset Market

July 18, 2014

SENSUS Communication Solutions partnered with the largest headset vendors in the world, giving it an advantage over its competitors.  Its strong relationship with both Jabra and Plantronics along with its excellent customer service, clarifies the recognition by Frost & Sullivan (News - Alert) with the 2014 Canada Frost & Sullivan Award for Market Share Leadership.

SENSUS tops all other Canadian headset Channel partners who connect with one manufacturer.  Through their connection with Jabra (News - Alert) and Plantronics and their large in-house repair facility, SENSUS is able to quickly turnaround warranted products.  Their partnership with the two companies also provides SENSUS with technical support certifications.    

The company has a large audience selling across Canada.  They provide headsets to small and large businesses across various verticals.  SENSUS can supply advice on the headsets that are the right fit for a company based on their needs.  The staff supports their customers every step of the way.  They have offices throughout Canada to make sure someone is there to assist their customers. 

Frost & Sullivan measure the performance of various companies based on different characteristics, along with some research to determine who deserves the Best Practices Award.  They want to recognize companies for the areas they excel in and SENSUS proved its dominance in the contact center and office headset market with $10 million in revenues. 

SENSUS is looking to expand their online presence for those who want to return items or get replacements.  This future plan will help gain more satisfaction and continue growth in their market.  

Edited by Maurice Nagle

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