CaaS Featured Article

Ace Hardware Selects uStudio's Video Platform

July 30, 2014

Ace Hardware, one of the largest retailer-owned hardware cooperatives in the industry, has selected uStudio's video platform to drive its sales training processes.

Officials with uStudio said that the company’s video platform helps businesses use video to transform their operations in order to increase marketing and sales velocity, drive employee productivity and increase customer satisfaction.  

With the help of video over 4,800 stores and 70,000 associates of Ace will receive sales presentations and best practices.

The goal of the video training program is for every sales associate to engage with customers more effectively.

“With more than 70,000 associates and corporate employees spread across the world, we are deeply committed to individual development and education programs,” said Stevan Stevlic, learning management system manager, Ace Hardware, in a statement.

“Associates trained in our brand values sell more and provide a more amazing customer experience. And expanding our use of video allows us to offer far more engaging user experiences,” said Stevlic.

He said that uStudio makes this whole process easy by integrating seamlessly with the company’s learning management system.

Jen Grogono, CEO of uStudio, said that it's no secret that video offers one of the most effective sales training experiences available.

“Ace Hardware has built its brand reputation on the highest standards of customer service, and we look forward to supporting them in continuing this tradition by developing the next generation of sales associates,” said Grogono.

Earlier this month, video platform company, uStudio, Inc., announced the availability of VideoShare, the company's newest solution for transforming the way businesses use and measure video across their sales, marketing, and services operations.

uStudio is enabling teams, for the first time, to use Salesforce to share video among users internally and with prospects, customers and partners, while also correlating those video investments with revenue impact.

VideoShare provides a rich set of video solutions with elegant user interfaces inside of Salesforce. Additionally, VideoShare reporting provides insights on video user productivity and its connection to business goals.




Edited by Adam Brandt

Article comments powered by Disqus

Related CaaS Articles

AT&T, Microsoft Launch Mobile Office

AT&T and Microsoft have announced a joint solution, AT&T Mobile Office, which allows businesses to collaborate over mobile devices. [ Read More ]
03/04/2015

Vaillant Deploys NewVoiceMedia's ContactWorld for Service

The customer experience is no longer determined by a visit to a brick-and-mortar store. The Internet, e-commerce, social media, mobile technology and cloud computing have forever changed how consumers interact with the companies they choose to do business with. Without a comprehensive strategy incorporating all these technologies and other touch points such as contact centers, a poor customer experience is to be expected for today's consumer. Invariably this will lead to high churn rates of thos… [ Read More ]
03/04/2015

TCG Partners with Broadview to Offer OfficeSuite Cloud Portfolio

Broadview Networks has just announced that it has forged a new partnership with Telecom Consulting Group (TCG). TCG is one of the premier telecommunications master agencies in the country and is poised to offer Broadview's OfficeSuite portfolio of cloud based products and services to both partners and clients across the country. Broadview has long been working to perfect its cloud-based services through OfficeSuite and now the company is able to offer clients what has been billed as something th… [ Read More ]
02/24/2015

MegaPath Strikes Deal with GTT

MegaPath is one of the world's leading providers of voice, data, security and cloud solutions announced last week that it had made yet another move that will allow the firm to focus on the cloud. The firm announced it has sold off another portion of the company to GTT Communications. This is the second move in the last few months where the firm has sold off a portion of the firm in order to better focus on what it does best. This particular deal is set to be officially closed on April 1. [ Read More ]
02/23/2015

Events

Weekly Live Demo
CaaS Small Center

Register Today!


Weekly Live Demo
Contact Center Solutions

Register Today!