Arkadin Integrates Its UC Service with Clarity Connect
May 07, 2015
Arkadin (News - Alert) recently unveiled a solution that is the end result of combining two existing solutions. The company’s Total Connect unified communications (UC) service will be integrated with the Clarity (News - Alert) Connect Contact Center to create a new solution that works with Microsoft’s Skype for Business.
Atlanta-based Arkadin is a collaboration services provider that offers UC, conferencing, and productivity solutions. The company offers webinar services that, according to the company’s site, can serve small classes to as many as 30,000 attendees. It also offers collaboration solutions specially tailored for the finance, healthcare, legal, manufacturing, and telecommunications industries. Arkadin is owned by Tokyo-based NTT Communications (News - Alert), an NTT company.
If there is any one benefit the newly combined Arkadin-Clarity solution offers that really stands out, it’s probably the way it ties into Microsoft platforms. Clarity claims that Connect is the first product designed to run on Lync, which has become Skype (News - Alert) for Business.
What the combined solution effectively does for Arkadin is make it the first company to provide a contact center solution native to Skype for Windows. Based on an Arkadin press release, this is no small feat:
“With the way Microsoft (News - Alert) offers Office 365, you need to buy a service plan for all components, including Lync, but if you need to integrate the full UC functionality, you need either an on-premise-based solution or a hosting provider from a 3rd party. It all comes from Microsoft, but they can’t supply the voice communications and they can’t supply Clarity. That is what we get from Arkadin. It’s a complicated process, but it works," said Mitch Sowards, ENTRUST Technology Consulting Services.
The new Arkadin-Clarity solution that ENTRUST used allowed it to have a mobile workforce, since the contact center could be accessed by any employee, regardless of location. It eliminated the costs of using a service like GoToMeeting, since conferencing is included as a part of the new solution. As a modern contact center, ENTRUST could offer multi-channel support to its customers.
Arkadin’s strengths are in UC and collaboration, and although closely related, do not lie in providing contact center solutions. Teaming up with Clarity would seem to be a wise move, since the two won the race to be the first to provide a contact center Skype for Business. Although competitors will soon enter this market, it’s a great advantage to be the leader.
Edited by Dominick Sorrentino