MPG to Offer TCN Platform 3.0 Call Center to Business Clients
July 02, 2015
Cloud-based call center software provider TCN recently announced that it will be partnering with MPG Management Associates, an agency that offers its business clients access to IT services, in order to both improve TCN's reach in the business community and MPG's offering of call center tools.
MPG clients include value added resellers, managed service providers, systems integrators, telecoms, and hardware vendors. In short, there are a wide range of businesses and more than 500 representative agents across the globe. What this means for TCN is the proliferation of its Platform 3.0 contact center software and its accompanying API. Platform 3.0 acts as a hosted contact center that Carmine Yodice, the director of business development at MPG, said will be a great fit for the company's clients.
“We reached out to more than 40 hosted contact center solutions providers, and TCN was the only provider that offered easy API integration to all CRM platforms used in multiple industries,” Yodice said. “We are excited about this partnership that enables our agents to extend their reach across the market and offers a highly competitive solutions package to existing and prospective customers.”
Terrel Bird, CEO and co-founder of TCN, expressed his own company's excitement about this partnership. It will serve to benefit these business entities with a number of advanced call center features such as an interactive voice response system, predictive dialer, call recording, and analytics that are always available. The hosted nature of Platform 3.0 will give organizations a wide reach by allowing on-site and remote employees to connect to the system from any location with an Internet connection.
As part of the unified communications-as-a-service market, hosted call centers are projected to see growth through a large part of this decade. Access to cloud-based applications makes sense for businesses because they are able to connect to software that is already enabled and allow third parties to maintain that software. There is no expensive hardware to purchase or manage, and often such services can scale with businesses as they grow.
This is the backbone of Platform 3.0. It offers a service that many businesses need in a manner that fits them best. It can be as minimal or as full-featured as they like and can scale as they do. Overall, this partnership serves to make a hosted call center part of the value of working with MPG while also growing the market share and favor of TCN call center products.
Edited by Peter Bernstein