Communications as a Service (CaaS) Featured Article

NovaCom Chooses Broadview's OfficeSuite Phone

October 27, 2015

The migration process to the cloud can be complicated if the right company is not in charge of the transition. So when NovaCom, a voice, data and cloud communications consulting company based in Atlanta, was looking for a platform for its premises-based customers, it chose OfficeSuite Phone (News - Alert), Broadview Network’s cloud-based, unified communications solution.

Organizations are now looking for communication platforms that combine all of their resources under one umbrella. They want their employees to communicate with each other, customers, partners and vendors whether they are on their mobile device, personal computer or softphone. Being available on all these devices lets businesses strengthen each relationship by delivering better experiences.

“The fact that the features that our customers need, like unlimited auto attendants are already built into the platform as part of the service and there are no out-of-pocket costs for new phones is huge. It allows us to be extremely competitive for our customers,” said Jeff Hardman, President of NovaCom Business Communications.

Broadview brings a platform that has been deployed by more than 180,000 business professionals across a wide range of industries. This has given the company the necessary experience to deliver communications solutions that can be geared to address specific segments without time consuming and costly trial and error.

Because the intelligence of the service is secure in the company’s cloud, you can use the OfficeSuite hosted business phone system no matter where you are. It brings together phone systems, fax, HD video, web and audio conferencing, and toll-free services across all locations.

The platform also has a website with an easy to use UI that is mobile-friendly for managing all of the services. Administrators can monitor how the platform is performing and use the data to improve services or get rid of functionalities that are not performing to the organization’s standards.

Broadview owns a fully redundant and scalable advanced, converged network with a fiber-optic backbone to guarantee a robust security protocol and carrier grade reliability.

“NovaCom Business Communications has been an outstanding partner for Broadview. We are proud to have such a strong presence in the agent channel and NovaCom is a great example of how our unique product offerings and award-winning service makes us the ideal partner for agents and their customers nationwide,” said Donna Wenk, Broadview’s Senior Vice President of Alternative Channels.




Edited by Kyle Piscioniere

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