Communications as a Service (CaaS) Featured Article

Tis the Season for Leveraging Your Communications as a Service (CaaS) Capabilities

November 20, 2015

With the holiday season now at hand, unified communications as a service (UCaaS) provider Vonage (News - Alert) is providing a nice stocking stuffer to delight its customers.  The Holmdel, NJ-based company is bringing back its free Vonage Wish List Hotline to Santa Klaus.  If you have young kids who believe in Saint Nick you might wish to check it out.

Here is what you need to know.  Starting immediately and running through Christmas Eve, customers and their families can connect directly to a holiday greeting from Santa by calling 1-700-CALL-SANTA (1-700-225-5726) from a Vonage home phone or the Vonage Extensions App.  The nice thing is your kids will then be able to leave Santa a message about what they'd like to see under the tree this year.

Vonage will send the recorded message to Vonage account holders to their email on file. A benefit to parents is that the recorded wish list of their kids will be emailed to them, and can be forwarded to other family members so everyone can coordinate and avoid gift duplications. 

If you are not a Vonage customer there is no reason to fret if this type of capability is something that you find attractive.  You can still call the Vonage Wish List Hotline by following the instructions at www.vonage.com/northpole

Finally, as an additional feature of the service, on Christmas Eve, callers will be able to track Santa's whereabouts.  Starting at 5 p.m. ET on December 24, Vonage customers can dial 1-700-CALL-SANTA to hear where Santa and his reindeer have been and where they are headed next! 

While there is little doubt that the holiday season is arguably the time of year where contact centers experience their heaviest volumes, you have to like the approach Vonage is using with its customer engagement tools, to provide holiday joy while not adding additional traffic on its customer care agents.  In addition, keeping the kids happy is not a bad way to keep their parents happy and obviously a clever use of UCaaS capabilities. 




Edited by Kyle Piscioniere

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