What’s being described by company officials as “the world’s first global training and support resource for info@hand,” an online business and marketing management product for small to medium business, has been launched by U.S.-based CNP Integrations.

 

The info@hand customer resource business management suite is a Web-based platform developed by the Long Reach Corporation of Canada, and built upon the Sugar CRM open source framework.

 

It’s not uncommon for companies to find themselves spreading data out across a number of systems, stretching resources and people close to their limits. This product’s feature set and capabilities are designed to avoid that, company officials say, by centralizing data, marketing, sales support, and customer service efforts.

 

Last year TMC reported Long Reach Corporation’s announcement of what company officials at the time called “the next generation” of its flagship product, info@hand.

The application was described as blending “Customer Relationship Management (CRM) features with extended business management capabilities for Order Management, Project and Resource tracking, Customer Service, and Human Resources.”

Info@hand was said by company officials to differ from conventional CRM products in that it offered features to let small and medium businesses "capitalize on their ability to be nimble -- and outmaneuver larger companies."

 

CNP Integrations has put some of the most frequently asked questions and issues facing new info@hand CRBM users in its knowledgebase for 24/7 access.

 

Clients can sign up for subscription-based training seats or get training bundled with seat licenses for info@hand. CNP can also create custom user training documents and interactive modules for corporate branded training initiatives.

 

The first four interactive info@hand courses developed by CNP Integrations focus on concepts for end user training, and have over 80 interactive modules supported with documentation and testing from CNP’s Joomla based Learning Management System.

 

Users can even print out certificates of completion to verify with managers they have successfully completed training. Several administrator training modules and more are planned for release in early 2009.

 

CNP’s training for info@hand covers basic functions including; adding and editing leads, contacts and accounts, managing dashlets, managing forecasts, scheduling meetings and calls, project tracking, and more.