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Communications as a Service (CaaS) Featured Articles

The 2015 Internet Telephony Product of the Year Goes to Masergy UCaaS

The available technology in today's ecosystem makes it possible for organizations to communicate with employees, partners and customers using different touch points. With the right Unified Communications as a Service (UCaaS) solution, it is possible to establish a comprehensive set of business communications services designed to connect to all of the resources a company wants to keep in touch with using an IP communication infrastructure that is flexible and scalable, while providing the agility… [ Read More ]
01/20/2015

Convergys Makes Its Leadership Known: Four Straight Years of Gartner Wins

Landing a slot in the Gartner Magic Quadrant listings is no mean feat. It's a recognition of success that only so many businesses can ever achieve, and a clear sign of success in the field. Convergys, meanwhile, has made a fairly major achievement come to pass with its fourth consecutive year of landing a slot in the Gartner Magic Quadrant's Leader rankings. [ Read More ]
01/16/2015

ThinkingPhones Expands Business Phone Functionality through UCaaS

Growth and advancements in the cloud communications space over the past year have yielded a number of benefits, and unified communications as a service (UCaaS) provider ThinkingPhones has definitely been impacted. The company, which just closed a $56.7 million Series D funding round has grown rapidly since its inception in 2006 and now expects to more than double its workforce by the end of the year. [ Read More ]
01/09/2015

Vodafone New Zealand selects CounterPath Bria Softphone for Unified Communications

Vodafone New Zealand is arming its contact center agents with CounterPath Bria softphones. [ Read More ]
01/09/2015

Featured Resources

Whitepaper: A Hybrid Approach to Cloud Communications - Combining the best of cloud services and on-premises infrastructure
The cloud has been exploding in popularity. Organizations of all types love the ability to treat software much as they do electricity — a service that they plug into and pay for monthly.

Product Demo: Piloting the Cloud – Hosting Your Contact Center the
Right Way

Learn how Communications as a Service (CaaS) can work for your business.

Practical Guide: Moving Your Contact Center to the Cloud
Moving any contact center operation to the cloud requires addressing a range of issues from both a technology standpoint and a business perspective. And to formulate a migration approach, the more structure the better.

Product Brochure: Communications as a Service
Companies demand four primary elements of trust in a cloud solution – security, reliability, experience, and stability.

Customer Case Study: Philips Healthcare
Philips Healthcare is a global developer of health imaging devices. It develops solutions that deliver value throughout the care cycle wherever care is given, whether in the hospital or at home. Solutions include everything from disease prevention, screening and diagnosis, to treatment, monitoring and health management.

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