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Communications as a Service (CaaS) Featured Articles

MPG to Offer TCN Platform 3.0 Call Center to Business Clients

Cloud-based call center software provider TCN partners with MPG Management Associates to extend market reach. ' [ Read More ]
07/02/2015

Avaya Pairs with TELMEX for Hosted UC

TELMEX expands its unified communications (UC) services across Mexico with Avaya IP Office platform. [ Read More ]
07/02/2015

Interactive Intelligence Announces GA of Customer Engagement, Unified Communications and Collaboration Services

There is good news from Indianapolis, Indiana-based customer engagement unified communications and collaboration services solutions provider Interactive Intelligence. The company has announced general availability (GA) of its PureCloud suite of solutions for purchase in North America, Australia and New Zealand. It also says that GA is coming soon to other regions. [ Read More ]
07/01/2015

Indue to Use Noble Enterprise Call Center Platform

A recent company announcement notes that Noble Systems Corporation, a developer of contact center software, will help Indue, a payment product and settlement service provider, improve its call center operations with the Noble Enterprise platform. [ Read More ]
06/25/2015

Featured Resources

Whitepaper: A Hybrid Approach to Cloud Communications - Combining the best of cloud services and on-premises infrastructure
The cloud has been exploding in popularity. Organizations of all types love the ability to treat software much as they do electricity — a service that they plug into and pay for monthly.

Product Demo: Piloting the Cloud – Hosting Your Contact Center the
Right Way

Learn how Communications as a Service (CaaS) can work for your business.

Practical Guide: Moving Your Contact Center to the Cloud
Moving any contact center operation to the cloud requires addressing a range of issues from both a technology standpoint and a business perspective. And to formulate a migration approach, the more structure the better.

Product Brochure: Communications as a Service
Companies demand four primary elements of trust in a cloud solution – security, reliability, experience, and stability.

Customer Case Study: Philips Healthcare
Philips Healthcare is a global developer of health imaging devices. It develops solutions that deliver value throughout the care cycle wherever care is given, whether in the hospital or at home. Solutions include everything from disease prevention, screening and diagnosis, to treatment, monitoring and health management.

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