Worldwide Access Solutions Inc. (WASI) has launched its on-demand cloud based contact center services that provide instant scalability for organizations demanding Software-as-a-Service (SaaS (News - Alert)) model for their call center growth.

WASI has also addressed the real-time needs of its multi-site call center clients using the ACD and Dialer software platform. It has achieved this goal by incorporating key interface enhancements by leveraging the CTI (News - Alert) interface of Q-Suite.

Q-Suite is the multi-tenant contact center software from Indosoft designed to accommodate and scale to the requirements of medium and large call center operations.

The User and API interfaces of Q-Suite can improve customer experience, enhance customer contact and lower total cost of ownership. Moreover, the flexible and distributed architecture of the solution enables both in-premise and cloud based contact center installations.

“We provide control and visibility over individual and distributed contact center sites with real-time call history and dispositions” said Mike Deane, chief architect and CTO of WASI. “Our sophisticated interfaces with superior web services help manage and enhance the efficiency of our client's contact center operations. WASI has partnered with industry leaders like CoSentry (News - Alert) and Century Link in setting up this infrastructure. Our Cloud Contact Center platform with ACD and Dialer engine from Q-Suite can handle increasing inbound and outbound call volumes on demand and does away with the need for capital investment and capacity planning for contact center operators.”

“Q-Suite is an ideal contact center suite for Cloud deployment with its feature-rich multi-tenant ACD and Dialer software that can effortlessly scale to multiple Asterisk (News - Alert) servers,” said Gabe Bourque, chief operating officer of Indosoft. “Q-Suite not only provides all the essential features for an ACD and Dialer engine like skills based routing and predictive dialer, but comes with powerful GUI based tool for Script Building, IVR development and PBX (News - Alert) setup.”

Read a related article at TMCnet “Cloud Based Call Centers Just as Safe as Brick and Mortar Operations.”